Heyo
How do I add my Heyo number to platforms such as JustDial, Amazon, Swiggy, etc.?
⚡Quick answer - Heyo numbers are a great way to manage your business communications, but since they function as landlines, there are a few important things to know when adding them to online platforms that typically require a mobile number, ...
How can I get a demo of the Heyo app?
⚡Quick answer - You can get a quick, comprehensive demo of the Heyo app in two easy ways: WATCH OUR PRE-RECORDED DEMO ON YOUTUBE REGISTER FOR A LIVE, INTERACTIVE DEMO 1. Watch our pre-recorded demo on YouTube If you're short on time or can't make ...
Can I use my existing office number as the IVR number in Heyo?
⚡Quick answer: Yes, you can use your current office number with the Heyo IVR system. The most common method is to set up call forwarding from your existing number to your new Heyo virtual number. This ensures all incoming calls automatically route to ...
Is there a free Heyo subscription?
⚡Quick answer - Heyo does not offer a free subscription. However, you can experience most of Heyo's features with a free 3-day trial after you've completed your KYC (Know Your Customer) verification. 1. What is the Heyo free trial? The free trial ...
Is there a trial period for Heyo?
⚡Quick answer - Yes, Heyo offers a 3-day free trial so you can experience all of the features of our Heyo Lite Plan with no obligation. 1. What does Heyo require before starting a trial? We still need KYC for any prosecution because we are ...
Does Heyo have a refund policy?
⚡Quick answer - We do not have a refund policy, and to avoid such situations, we are providing a 3-day free trial along with access to chat support, along with an app demo if required, so that the user can learn all there is about Heyo and only take ...
Do I need to recharge my SIM to make calls via the Heyo app?
⚡Quick answer - Yes, you need to ensure that the physical SIM card registered or logged in with your Heyo app has an active calling balance or recharge plan. 1. SIM-recharge requirement Yes, you need to ensure that the physical SIM card registered ...
Will all staff members receive an incoming call at the same time on a Heyo number?
⚡Quick answer - No, not all staff members receive the incoming call simultaneously on the Heyo Number. 1. Plans at a glance (Lite vs Pro) Plan IVR? Built-in distribution note Heyo Lite No Uses a general call distribution model without IVR. Heyo Pro ...
Can I delete my Heyo call logs or recordings?
⚡Quick answer - The option to delete call logs or recordings is not available in the Heyo app. However, only the admin has the capability to hide a call log from all staff members. 1. Call-log options (delete vs. hide) Heyo does not provide the ...
What should I do if Heyo doesn’t offer my city’s STD (area) code for a virtual number?
⚡Quick answer - Heyo currently offers virtual numbers with specific prefixes corresponding to cities like Delhi, Mumbai, Kolkata, and Bangalore. If your city's STD/City code isn't an available prefix option, you cannot directly select it for your ...
How do I perform a live call transfer in Heyo, and why must I hang up first?
⚡Quick answer Yes. Once you complete the transfer steps, the transferer (the staff member who initiated the transfer) may hang up. Hanging up is required for the system to recognise the transfer intent and to bridge the customer with the target ...
Can I place and receive International Calls through Heyo?
⚡Quick answer - Heyo is designed for unlimited and free incoming and outgoing calls within India. • Receiving International Calls: You can receive calls from anywhere in the world, and it won't cost you anything. • Placing International Calls: The ...
How to set up privacy mode on the Heyo call log?
⚡Quick answer - While Heyo does not have a dedicated “privacy mode” for call logs, you can achieve a similar level of privacy by using the admin's ability to hide specific call logs from all staff members. This action ensures that only admins can ...
Can call logs be downloaded in bulk on Heyo?
⚡Quick answer - No, bulk download of call logs is not currently available. We understand this feature is important for managing your records, and we've noted your request for future consideration. 1. Prerequisites • Only the Admin role can download ...
How can I change call distribution, assignment, or forwarding settings in Heyo?
⚡Quick answer - You can choose how incoming calls are routed to your team by selecting a call distribution method in your settings. Heyo offers two primary Call distribution methods: Uniform and Sequential. 1. Understanding Call Distribution Heyo ...
How can I customise, fix pronunciation, or add music to my greeting message in Heyo?
⚡Quick answer - You can customise your greeting message in Heyo by creating a personalised voice greeting using the AI voice bot within the Heyo app. Although the app does not currently support uploading files for greetings, you can type out your ...
How to upgrade to the Heyo Pro plan?
⚡Quick answer - Select the Heyo Pro Plan priced at ᠭ600 per month + GST, complete payment, and the upgrade is applied immediately after successful payment. 1. Prerequisites • Ensure you have a Heyo account with completed KYC verification via ...
How do I add and manage staff members in the Heyo app?
⚡Quick answer - Admins can invite staff from Settings > Calls & Staff > Manage Staff > Invite Staff. Each invited colleague installs Heyo on their own phone and logs in with the exact mobile number you entered. Heyo Lite supports one staff member; ...
How do I set up and use the IVR feature in the Heyo Pro plan?
⚡Quick answer - The Interactive Voice Response (IVR) feature—available exclusively to Heyo Pro plan subscribers—acts as a virtual receptionist. It greets callers with a custom menu (e.g., “Press 1 for Sales, Press 2 for Support”), then routes the ...
How do I view call logs for a specific staff member in Heyo?
⚡Quick answer - Open Call Logs → tap Staff → choose the team-member’s name. The list instantly refreshes and shows only that person’s incoming and outgoing calls. 1. Prerequisites • The employee must be listed (and not removed) in Settings → Staff ...
Can we set business hours in the Heyo app?
⚡Quick answer - Not yet. Heyo does not currently offer an in-app “Business Hours” setting. Until it launches, you can manually add your hours to the Welcome Message or use WhatsApp auto-replies outside your operating window. 1. Are business hours ...
Why can’t I see the “Invite and earn” section on my Heyo dashboard?
⚡Quick answer - The section becomes visible only after you have made at least one successful payment. Complete any purchase, wait a few minutes, then log out and back in. If your only successful payment was later refunded, the section disappears ...
What referral rewards can I earn in Heyo, and what if I haven’t received them?
⚡Quick answer - • You get 200 Heyo credits once your friend completes KYC with your referral link; your friend gets 100 credits. • Paid users also receive 200 Heyo credits every month as recharge credits. • If the reward hasn’t shown up, check the ...
What should I do if Meta bans my Heyo WhatsApp Business Account?
⚡ Quick answer - Open Meta Business Manager → Business Support Home, select the banned account, click Request Review, provide evidence, and submit. Meta replies within 24–48 hours. If the decision is Unchanged, the banned number can never be ...
Can I access my Heyo WhatsApp Business Account on the web?
⚡Quick answer - No. Heyo WABA is intentionally mobile-only (Android & iOS). For a browser-based WhatsApp API you can use the parent brand MyOperator (₹ 2 400/year for 3 users). 1. Why Heyo is app-only Single number handles calls + WhatsApp; secure, ...
Why can the staff access the Heyo WhatsApp API but the admin cannot?
⚡Quick answer - Admins focus on WABA setup, template creation, and broadcasts. Staff handle live chats in the Shared Inbox. Both roles use the API, but the interfaces differ. Mis-configured roles can be fixed in Settings or via support. 1. Role ...
Why aren’t my WhatsApp messages getting delivered in the Heyo app?
⚡Quick answer - Failures stem from Meta marketing limits, recipient issues (blocked, opted out, invalid), template rejections, or account service issues. Run the utility-template test, alternate-number test, and review dashboard error codes to ...
How do I set up Facebook ads that click to my Heyo WhatsApp (CTWA)?
⚡Quick answer - In Facebook Ads Manager create a Messages campaign, choose Click to Message → WhatsApp, select your Heyo number, design the ad, and publish. New chats arrive in your Heyo inbox once the ad is approved. 1. Prerequisites • Facebook ...
How do I create, edit, and fix rejected WhatsApp message templates in Heyo?
⚡Quick answer - Templates fail for policy violations, variable errors, media > 5 MB, or wrong category. Duplicate the template, fix the issue, rename (e.g., v2), and resubmit from Heyo → Settings → WhatsApp → Message Templates. 1. Template anatomy ...
How do I send bulk messages in Heyo WhatsApp and increase my Meta messaging limits?
⚡Quick answer - Upload a CSV / Excel file with name and contacts columns to send a campaign. Meta tiers: 1 000 → 10 000 → 100 000 → Unlimited recipients/24 h. Keep High (green) quality for seven days to auto-upgrade. 1. Bulk upload file rules • ...
What are the costs of setting up and using WABA on Heyo?
⚡Quick answer - Heyo Lite ₹ 300/mo + GST; Heyo Pro ₹ 600/mo + GST. WABA setup is free. Meta fees: Utility ₹ 0.12, Marketing ₹ 0.86, customer-initiated conversations free. From 1 July 2025, India shifts to per-template pricing. 1. Heyo subscription ...
Why has my WhatsApp Business Account been under Meta review for more than a week?
⚡Quick answer - Reviews typically finish in 2–5 business days. A delay beyond one week indicates Meta needs extra time to verify your Business Manager, website, and policy compliance. 1 What Meta checks • Facebook Business Manager verification • ...
What are the official ways to contact Heyo Support, and when should I use each channel?
⚡Quick answer - Heyo offers four support channels—In-app Live Chat, Email, WhatsApp, and a daily Live Demo call. There is no direct phone-call helpline. For the fastest resolution, start with the in-app chat during business hours (Mon–Fri, 10 AM–7 PM ...
How do I appeal if Meta bans my Heyo WhatsApp Business account and restore my service?
⚡Quick answer • Appeal the ban from inside Meta Business Manager → Business Support Home → Request Review. • Meta usually replies within 24–48 hours. • If the appeal fails (“Unchanged”), the number can never be reinstated; you must create a new Heyo ...
Can I make bulk, cold, or promotional calls from Heyo?
⚡Quick answer - No. In compliance with the Telecom Regulatory Authority of India (TRAI) regulations, Heyo blocks all bulk, cold-outreach, or promotional calling. Accounts caught violating this rule are suspended until they pass a ...
Can I send or receive SMS on my Heyo virtual number?
⚡Quick answer - Heyo virtual numbers are landline-based and therefore do not support SMS. You cannot send or receive text messages on a Heyo number. If a service offers an OTP (One-Time Password) via voice call, you can receive that automated call on ...
How does Heyo manage unlimited calls, call distribution, automatic recordings, and 6-month call logs?
⚡Quick answer - • Unlimited, free inbound + outbound calls to any Indian number. • Incoming international calls are free; outbound international is not supported. • Call distribution differs by plan (Lite = simultaneous/general, Pro = IVR-based). • ...
Are monthly call logs available in Heyo?
⚡Quick answer - Yes. Heyo automatically records every incoming and outgoing call and keeps both the log and its recording for exactly 6 months. You can review any month’s activity in the Call Logs screen of the Heyo mobile app and download the data ...
Are outgoing calls unlimited and free in Heyo?
⚡Quick answer Yes — Heyo lets you place an unlimited number of free outgoing calls to any Indian mobile or landline. There are no minute-based charges, no cap on call duration, and no ceiling on call count. Outgoing calls work only when you are ...
Are recharge credits and mobile data mandatory for the registered SIM on Heyo?
⚡Quick answer Yes. To place or receive calls in Heyo you must have both: An active SIM card (the one you registered with Heyo) that has a working voice-calling plan. A basic internet connection—Wi-Fi or mobile data—to route and mask each call. ...
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