⚡Quick answer -

Heyo numbers are a great way to manage your business communications, but since they function as landlines, there are a few important things to know when adding them to online platforms that typically require a mobile number, especially for OTP verification.

1. How to add your Heyo number

When signing up or updating your contact details on platforms like JustDial, Amazon, Swiggy or any online platforms:

• Locate the Phone Number Field: Look for the standard "Mobile Number" or "Phone Number" input field during registration, profile update, or order placement.
• Enter Your Heyo Number: Simply enter your Heyo landline number into this field.
• Proceed: Continue with the registration or update process as usual.
• Important Note: Some platforms might immediately flag a landline number as invalid if they are strictly expecting a mobile number. If this happens, you may need to use a mobile number for initial registration and then explore if the platform allows adding an alternative contact number for other purposes.

2. Receiving OTPs with your Heyo number (call verification)

Heyo landline numbers cannot receive OTPs via SMS. If a service requires OTP verification, you must opt for the "Receive OTP by Call" or "Call Me" option.

Steps for OTP Verification by Call:

1. Enter your Heyo Number: As described above, enter your Heyo landline number in the required phone number field.
2. Look for Call Option: After entering your number, the platform will typically prompt you to "Send OTP" or "Verify."
3. Select "Receive OTP by Call": Crucially, look for an option like "Receive OTP by Call," "Call Me," "Verify by Call," or similar. This is usually a small link or button next to the standard "Send SMS" option.
4. Answer the Call: Heyo will receive an automated call with the OTP. Answer the call on your Heyo device.
5. Enter OTP: Listen carefully to the automated voice providing the OTP and enter it into the platform's verification field.

3. Heyo admin settings for OTP calls (for admins)

This section is primarily for Heyo account administrators managing incoming calls.

• Disable IVR: Temporarily disabling the Interactive Voice Response (IVR) menu for the specific Heyo number receiving OTPs can ensure the automated call connects directly without navigation.

4. Support channels

For any other query related to your Heyo number or assistance with settings, feel free to drop a message to our support team:

• Via In-App Chat: Go to the "Settings" section of your Heyo app and look for the chat support option.
• Via Email: Send us an email at: connect@heyophone.com