How do I add my Heyo virtual number to Google My Business (GMB) and fix verification errors?

How do I add my Heyo virtual number to Google My Business (GMB) and fix verification errors?

⚡Quick answer -

Adding your Heyo virtual phone number to your Google My Business (GMB) profile is key to connecting with local customers. Google’s number-verification process can be strict, but the steps below (plus the common-issue fixes) let a properly set-up Heyo number work on GMB.



1. Google’s verification basics

Google verifies phone numbers to ensure accuracy. Their process considers your business type, location, and existing online data. They generally prefer numbers directly linked to your physical business, but virtual numbers like Heyo can work if properly supported.



2. Before you start – prerequisites

Ensure these are in place before adding your number:

  • Verified GMB Listing: Your GMB profile must be fully verified by Google.
  • Heyo Number Active: Your Heyo number should be active and correctly set up for call forwarding.
  • Consistent Information: Your business name, address, and Heyo number should match across your website and other online directories. Inconsistencies can cause issues.


3. Adding your Heyo number (step-by-step)

  1. Sign in to GMB: Go to business.google.com and sign in.
  2. Edit Info: Select your business, then click Info in the left menu.
  3. Enter Number: Click the phone icon or existing number field, then enter your Heyo number (e.g. 033 6902 45**).
  4. Save Changes: Click Apply or Save. Google will then review the change.


4. Common issues & quick fixes

  • “Could not verify” error: Check for NAP inconsistencies. Ensure your Heyo number is listed on your website. Google might pull old data from elsewhere.
  • Number reverts: This often means Google can't verify the new number or is pulling an old one from another source. Re-check consistency across all your online listings.


5. Need more help? (support checklist)

If you've followed these steps and are still having trouble, please provide our support team with direct in-app chat support or email at connect@heyophone.com:

  • A screenshot of the error in your GMB dashboard.
  • Your exact GMB Business Name and Address.
  • The Heyo number you are trying to add.