Is KYC mandatory for getting a Heyo Virtual Number?

Is KYC mandatory for getting a Heyo Virtual Number?

⚡Quick answer -

Yes. TRAI regulations require every user to complete KYC before Heyo can assign a new virtual number.



1. Why is KYC required

KYC collects and verifies your identity and address details so that Heyo can:

  1. Comply with TRAI rules and prevent misuse of telecom services.
  2. Protect users and Heyo from fraudulent activity.
  3. Activate the service—no KYC, no virtual number.


2. Two ways to complete your KYC

Method

Who should use it?

Extra step?

Documents needed

Aadhaar + Video Verification (V-KYC)

Individuals

Short live video call to confirm identity

Aadhaar number and on-screen details

GST Details

Businesses

None (no video)

GST certificate / registered GSTIN



3. Step-by-step: Start your KYC in the Heyo app

  1. Log in to the Heyo app (enter the first OTP to activate your account).
  2. Go to KYC & Verification.
  3. Choose Aadhaar or GST.
  4. Follow the on-screen instructions to submit details (and complete the video call if you chose Aadhaar).
  5. Wait for the confirmation notification—verification usually takes only a few minutes.


4. What happens after KYC completion

• Your account status switches to Active.

• You can immediately assign your new Heyo Virtual Number.

• A confirmation notification appears in the app.



5. Important considerations

• Accuracy: Make sure every detail matches your official documents exactly.

• Timeline: Most verifications finish within minutes; discrepancies can add review time.

• Mandatory for all: Every new virtual number requires a fresh KYC check—no exceptions.



6. KYC workflow diagram

  1. User opens KYC & Verification in Heyo.
  2. Selects Aadhaar (with video) or GST (no video).
  3. App sends details to KYC service.
  4. If Aadhaar, user completes a quick live video call.
  5. Service returns Verified or Needs correction. 6a. If verified, the account activates and the user receives confirmation. 6b. If not, the app asks for corrected information.


7. Need assistance?

• In-app chat: Settings → Support

• Email: connect@heyophone.com

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