⚡Quick answer -

You can customise your greeting message in Heyo by creating a personalised voice greeting using the AI voice bot within the Heyo app. Although the app does not currently support uploading files for greetings, you can type out your custom message in the provided text box, and the AI will read it aloud to your callers.

1. Steps to customise your greeting message

Step 1: Navigate to Settings: From the main menu, click Settings.

Step 2: Go to Call & Staff: In the settings menu, select Call & Staff. This section manages all call-related configurations.

Step 3: Play Welcome Message: Find the Play Welcome Message section and click on it. You'll see the current message displayed in a text field.

Step 4: Update Your Message: In the MESSAGE text field, type your new greeting. A good message is concise and professional. Type your personalised greeting message in the text box. Make sure to include:

• Your company name should clearly state who the caller has reached.
• Your service description briefly mentions what your business offers.
• A thank you note to appreciate the caller for contacting you.

Step 5: Preview and Save: Before saving, you can listen to your new message by clicking the Play icon next to the message field. If you are happy with the preview, click the Update button to save your changes. Your new greeting message is now live for all incoming calls.

2. Example of a concise, professional greeting

Example message: "Hello! You've reached Heyo, the most trusted app for seamless call + WhatsApp communication for your business. Thanks for calling!"

Example: "Hello! You've reached Heyo, the go-to app for seamless call + WhatsApp communication for your business. Thanks for calling!"

3. Fixing the incorrect pronunciation of the business name

If your greeting message in Heyo is pronouncing your business name incorrectly, you should update your greeting message text to correct the pronunciation. Since Heyo uses an AI voice bot to read out the greeting message typed by you, the pronunciation depends on how the business name is spelt in the text field.

STEPS TO FIX THE PRONUNCIATION:

1. Navigate to Settings: Open the Heyo app and go to Settings from the main menu.
2. Go to Call & Staff: Select the Call & Staff section where call-related configurations are managed.
3. Play Welcome Message: Click on the Play Welcome Message section to see your current greeting message.
4. Update Your Message: In the MESSAGE text field, carefully edit the spelling or phonetic representation of your business name to improve pronunciation. For example, you can try adding spaces, hyphens, or phonetic spellings that help the AI pronounce it correctly. Example: If your business name is "HSR" but pronounced incorrectly, try spelling it as "H-S-R" in the greeting message text box and preview until satisfied.
5. Preview and Save: Use the Play icon next to the message field to listen to how the AI reads your updated message. Repeat editing if necessary until the pronunciation sounds correct.
6. Save Changes: Click Update to save your new greeting message.

4. Can we add music of our choice?

Currently, the Heyo app doesn't support uploading custom MP3 files for your welcome tunes. We understand you might want to personalise your greetings with unique music, and we've already shared this feedback with our development team. If this feature becomes available in the future, we'll let you know through our official communication channels.

YOUR ALTERNATIVE: PERSONALIZED VOICE GREETINGS.

While you can't add custom music, you can create a personalised greeting message using our AI voice bot. Simply type out your message in the provided text box within the Heyo app, and our AI will read it aloud to your callers.

5. Extra options for Heyo Pro (IVR greeting)

If you are a Heyo Pro subscriber and want to set up an Interactive Voice Response (IVR) system, you can also customise your IVR greeting message by typing it in the IVR setup section of your Heyo dashboard.

This greeting will play before callers select options to route their calls to specific departments.

6. Additional support channels

• If you face any issues setting up or changing your greeting message, you can contact Heyo support via:

• In-app chat support: Accessible from the app's settings section.
• Demo: For your generic demos, you can join our daily demo call happening Monday to Friday at 2 PM IST. The registration link is there on the Heyo website.
• In-app chat support: Access this directly from the app's settings section. It's the fastest option to solve your query.
• Email: Send us a detailed email at connect@heyophone.com.

Please include your sign-up number and a screenshot of the problem for faster assistance.

• If you continue to face issues with pronunciation or message playback, contact Heyo support via in-app chat support accessible from the app's settings section or join the daily demo for generic query solving.

7. When does this NOT work? (current limitations)

Note: Currently, Heyo does not support uploading custom audio files for greetings, so all greetings rely on AI voice synthesis from typed text.