Why doesn’t the caller hear the Heyo greeting message every time?
⚡Quick answer -
If two inbound calls arrive from the same number within 15 minutes, the second call bypasses the greeting and connects straight to the staff member who last spoke with that caller.
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How can I customise, fix pronunciation, or add music to my greeting message in Heyo?
⚡Quick answer - You can customise your greeting message in Heyo by creating a personalised voice greeting using the AI voice bot within the Heyo app. Although the app does not currently support uploading files for greetings, you can type out your ...
Can I set up an after-office-hours message in Heyo?
⚡Quick answer Not yet. The Heyo app does not currently include a “Business Hours” feature, so you cannot configure an automatic after-hours greeting or call flow inside the product. Workaround: Manually edit your Welcome Message (Settings → Welcome ...
Can I export caller information from Heyo to email for tracking purposes?
⚡Quick answer No. Heyo does not let you export caller information directly via email. For data privacy and TRAI–compliance reasons, all call details stay inside Heyo’s secure cloud, where they are retained for six months and then deleted. You can ...
Can the Heyo IVR welcome callers in Hindi?
⚡Quick answer - No. Right now, Heyo’s IVR (Interactive Voice Response) plays welcome messages only in English. Hindi support is not yet available. 1. What is available today? Feature Language Details IVR welcome message English You can write your ...
What should I do if Heyo doesn’t offer my city’s STD (area) code for a virtual number?
⚡Quick answer - Heyo currently offers virtual numbers with specific prefixes corresponding to cities like Delhi, Mumbai, Kolkata, and Bangalore. If your city's STD/City code isn't an available prefix option, you cannot directly select it for your ...