No. You cannot use your own existing number as your Heyo number. Heyo assigns you a new virtual landline number upon completing your KYC verification, which acts as your Heyo number for making and receiving calls. You can, however, keep your existing business number active by setting up call forwarding from that number to your Heyo virtual number. All incoming calls will then reach Heyo, where you can use features such as IVR and call management.
1. Why can’t you map your old number directly to Heyo
Heyo creates and attaches a new virtual landline number to your account once you finish KYC. That virtual number is the only number Heyo can use for outbound and inbound calls inside the platform.
2. Steps to forward calls from your existing number to Heyo
Use the exact workflow below to route every incoming call on your old number straight into Heyo:
STEPS TO USE YOUR EXISTING BUSINESS NUMBER WITH HEYO
Obtain Your Heyo Virtual Number: Log into your Heyo app and find your assigned Heyo virtual number.
Access Your Office Phone Settings: On your existing business phone, open the call settings menu.
Set Up Call Forwarding: Enable “Always Forward” or equivalent call-forwarding option and enter your Heyo virtual number as the forwarding destination.
Save and Activate: Confirm and save the settings to activate call forwarding.
Test the Setup: Make a test call to your existing business number; if you hear the Heyo IVR menu or your Heyo system answering, the forwarding is working correctly.
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