Can I set up an after-office-hours message in Heyo?

Can I set up an after-office-hours message in Heyo?

⚡Quick answer

Not yet. The Heyo app does not currently include a “Business Hours” feature, so you cannot configure an automatic after-hours greeting or call flow inside the product. Workaround: Manually edit your Welcome Message (Settings → Welcome Message & IVR) or use WhatsApp’s built-in auto-reply to inform callers of your operating hours.



1. Why there’s no native after-hours feature (yet)

Heyo has not released a Business Hours module. That module is required to automate call flows or messages outside your stated working hours, so today, no built-in switch or schedule exists for “after hours.”



2. Workaround A – Update your Heyo Welcome Message

Follow these in-app steps to add your hours to every incoming call greeting:

  1. Open Settings → Welcome Message & IVR in the Heyo app.
  2. Replace or edit the Welcome field with text that includes your schedule, for example:
Quote
Thanks for reaching out! Our team is available Monday–Friday, 9 AM – 5 PM IST. If you’ve contacted us after hours, we’ll get back to you within 24 hours on business days.

3. Save the change; callers will now hear or read this message at any hour.



3. Workaround B – Set an auto-reply in WhatsApp

If you also run a WhatsApp Business Account (WABA) through Heyo, you can set an off-hours auto-reply directly in WhatsApp:

  1. In the WhatsApp Business app, go to Settings → Business Tools → Away Message.
  2. Toggle Send away message to On.
  3. Paste the same schedule text used in your Heyo Welcome Message.
  4. Schedule the away message for your non-working hours.


4. What this workaround cannot do

• It does not block calls; customers can still ring you after hours.

• It cannot route after-hours calls to voicemail or another number automatically.

• It must be updated manually whenever your business hours change.



5. Support options

Channel

How to access

Availability

In-app chat

Heyo app → Settings → Chat Support

Real-time

Daily demo call

Live session Monday–Friday at 2 PM IST

Interactive Q&A

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