How do I create, edit, and fix rejected WhatsApp message templates in Heyo?

How do I create, edit, and fix rejected WhatsApp message templates in Heyo?

⚡Quick answer -

Templates fail for policy violations, variable errors, media > 5 MB, or wrong category. Duplicate the template, fix the issue, rename (e.g., v2), and resubmit from Heyo → Settings → WhatsApp → Message Templates.



1. Template anatomy 

• Header (optional image/video/document)

• Body (main text, supports emojis)

• Quick Actions (buttons: Call Me, Visit Website, etc.)



2. Typical rejection reasons 

• Promotional text inside a utility template

• Wrong placeholder—e.g., {{1 instead of {{1}}

• URL shorteners, spelling errors

• Media larger than 5 MB



3. Create/edit a template

  1. Heyo Dashboard → Settings → WhatsApp → Message Templates
  2. Click Create Template (or choose one to edit)
  3. Enter name, language, body, header, buttons → Save

4. Fix & resubmit a rejected template 

Duplicate → change name (v2) → correct issue → pick the right category → Submit.

5. Meta approval timing

Approval is usually < 24 h, but final timing is decided by Meta

6. Troubleshooting & support 

Include template name and details when contacting in-app chat or connect@heyophone.com.



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