⚡Quick answer -

Yes. Create a Hindi template in the Heyo app, submit it for Meta approval, and once approved, you can use it in any bulk campaign.

1. Prerequisites

• A live WhatsApp Business Account already connected to Heyo.

• The Heyo mobile app (latest version).

• Hindi text ready for your message.

• Optional: placeholders such as {{1}} for name, {{2}} for order ID.

• Note: Heyo cannot pull dynamic values from the CSV/Excel file you upload; placeholders are populated manually when sending.

2. Step-by-step: Create a Hindi template

1. Open the Heyo app.
2. Tap WhatsApp ➜ Template Creation (or Make a new template).
3. Enter a memorable Template Name, e.g., Hindi Real Estate Promo 1.
4. In the Message Body, type your content in Hindi. Double-check spelling and grammar.
5. To personalise, insert placeholders like {{1}}, {{2}}.
6. Tap Submit for approval.

3. Meta approval checklist

• Meta (WhatsApp’s parent company) reviews every new template.

• If approved, status = Approved and you can use it immediately.

• If rejected, Meta returns a reason (usually a policy wording issue).

– Edit the template as instructed.

– Re-submit for approval.

4. Send the bulk campaign

1. Go to WhatsApp ➜ Campaigns ➜ New Campaign.
2. Select the approved Hindi template from the list.
3. Choose or upload your contact list.
4. Review and press Send.
5. Monitor delivery status inside the campaign dashboard.

5. When does this NOT work?

• If the template is still Pending or Rejected, you cannot use it.

6. Need help?

• Chat in-app: Settings ➜ Support

• Email: connect@heyophone.com