⚡ Quick answer -
Open Meta Business Manager → Business Support Home, select the banned account, click Request Review, provide evidence, and submit. Meta replies within 24–48 hours. If the decision is Unchanged, the banned number can never be reinstated—you must create a brand-new Heyo WABA with a new virtual number.
1. Why bans occur
Violations of Meta’s WhatsApp policies—spam, prohibited content, misrepresentation—trigger automatic or manual bans.
2. Appeal workflow
- Log in to https://business.facebook.com.
- All tools ≡ → Business Support Home.
- Select the banned WhatsApp Business Account.
- Click Request Review next to the violation.
- Explain the error or compliance fix; attach screenshots.
- Click Submit → status moves to In Review.
3. Outcome matrix
Result | Meaning | Next step |
Reversed | Ban lifted; service resumes. | Resume use |
Unchanged | Ban stands. | Proceed to Section 4 |
4. If the ban is not reversed
• Create a new Heyo WhatsApp Business Account in FBM.
• Link a new Heyo virtual number.
• Follow Meta policies strictly from day 1.
5. Appeal errors
• Submitting with no evidence.
• Multiple appeals before the first review completes.
• Attempting to reuse the banned number.
6. Troubleshooting & support
• Appeal stuck > 48 h: contact Meta chat within Business Manager.
• Heyo-specific help: in-app chat or live demo (Mon–Fri 2 PM IST).