⚡Quick answer -

The option to delete call logs or recordings is not available in the Heyo app. However, only the admin has the capability to hide a call log from all staff members.

1. Call-log options (delete vs. hide)

Heyo does not provide the option to manually delete call logs.

• Call logs cannot be permanently deleted by any user, including admins.

• However, an admin can hide a call log from other staff members.

2. How an admin hides a call log

To hide a call log, an admin must press and hold the specific log, and an option to hide the call will appear. The selected call log then becomes invisible to all staff members except the admin.

3. Call-recording retention policy

Heyo automatically records and retains all incoming and outgoing calls.

• Call recordings are stored on Heyo's secure cloud servers for a fixed period of 6 months.

• After this 6-month retention period, the recordings are automatically deleted by the system.

• There is no option for manual deletion of call recordings before this period ends in the Heyo app.

4. When does this NOT work?

• You cannot delete Heyo call logs manually.

• Manual deletion of recordings is not supported; only the auto-deletion after six months applies.

• The hide option is available only to admins—regular staff pressing and holding a log will not see the “Hide Call Log” button.

5. Support channels

For further assistance, you can contact the Heyo support team through the in-app chat or join their daily demo call to learn more about the product.