Will all staff members receive an incoming call at the same time on a Heyo number?

Will all staff members receive an incoming call at the same time on a Heyo number?

⚡Quick answer -

No, not all staff members receive the incoming call simultaneously on the Heyo Number.



1. Plans at a glance (Lite vs Pro)

Plan

IVR?

Built-in distribution note

Heyo Lite

No

Uses a general call distribution model without IVR.

Heyo Pro

Yes

Uses an Interactive Voice Response (IVR) system.



2. Call-distribution methods (Sequential vs Uniform)

Method

Exact wording from source

Sequential

Calls ring staff members one by one in a predefined order until answered.

Uniform

Calls are distributed evenly, so all staff receive roughly the same number of calls over time.



3. How calls ring in the Heyo Lite plan

• Uses a general call distribution model without IVR.

• Incoming calls ring on assigned staff members' devices.

• The call connects to the first available staff member who picks up.



4. How calls ring in the Heyo Pro plan

• Uses an Interactive Voice Response (IVR) system.

• Callers select a department or option, and calls are routed to staff assigned to that department.

• If multiple staff are assigned, calls ring sequentially to them one after another rather than simultaneously.



5. Why don't calls ring everyone at once

Therefore, not all staff members receive the call at the same time, and the system is designed to manage call distribution efficiently with limits and routing logic.



6. Where an admin configures the distribution method

For detailed setup, administrators can configure these settings in the Heyo dashboard under Call & Staff → Manage Staff → Call Distribution Method.



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