⚡Quick answer -
No, not all staff members receive the incoming call simultaneously on the Heyo Number.
1. Plans at a glance (Lite vs Pro)
Plan | IVR? | Built-in distribution note |
Heyo Lite | No | Uses a general call distribution model without IVR. |
Heyo Pro | Yes | Uses an Interactive Voice Response (IVR) system. |
Method | Exact wording from source |
Sequential | Calls ring staff members one by one in a predefined order until answered. |
Uniform | Calls are distributed evenly, so all staff receive roughly the same number of calls over time. |
3. How calls ring in the Heyo Lite plan
• Uses a general call distribution model without IVR.
• Incoming calls ring on assigned staff members' devices.
• The call connects to the first available staff member who picks up.
4. How calls ring in the Heyo Pro plan
• Uses an Interactive Voice Response (IVR) system.
• Callers select a department or option, and calls are routed to staff assigned to that department.
• If multiple staff are assigned, calls ring sequentially to them one after another rather than simultaneously.
5. Why don't calls ring everyone at once
Therefore, not all staff members receive the call at the same time, and the system is designed to manage call distribution efficiently with limits and routing logic.
For detailed setup, administrators can configure these settings in the Heyo dashboard under Call & Staff → Manage Staff → Call Distribution Method.