Yes. Heyo automatically records every incoming and outgoing call and keeps both the log and its recording for exactly 6 months. You can review any month’s activity in the Call Logs screen of the Heyo mobile app and download the data before it is auto-deleted.
1. Overview
Heyo captures and stores every inbound and outbound call you place through the mobile app. Although the platform does not provide a one-click “Monthly Report,” you can filter the Call Logs screen by date and manually review or export all calls made during any given month.
2. Step-by-step: View your monthly call logs
Step
Action
Expected result
1
Open the Heyo mobile app and sign in.
Dashboard loads.
2
Tap the hamburger ≡ menu and select Call Logs.
Call Logs screen appears.
3
Use the date picker at the top-right to choose the first and last day of the month you want to view.
Log list refreshes to show only the selected month.
4
Tap any entry to:
• View call details
• Play the recording
Recording starts streaming.
3. Retention & deletion policy (6-month rule)
Policy element
Detail
Retention period
6 calendar months (180 days) from the call date
Automatic deletion
After 6 months, both the log and the recording are permanently removed from Heyo’s cloud storage.
Manual deletion
Not supported. Admins can only hide logs from staff views; the data itself stays until the 6-month timer expires.
4. What you CAN and CANNOT do
• CAN– Review any call placed in the last 6 months.– Play the audio recording directly in the app.– Export log data for external archiving.
• CANNOT– Generate a built-in “Monthly Report” (must filter manually).– Permanently delete an individual log before 6 months.– Recover a log after the 6-month auto-deletion.
5. Exporting logs for long-term archiving
From the Call Logs screen, apply the monthly date filter (see Section 2).
Tap the Export icon.
Choose a destination (e.g., e-mail, cloud drive).
Confirm. Heyo sends a CSV file containing the filtered logs.
Tip: Set a calendar reminder to export each month’s logs before the 6-month window closes.
6. Troubleshooting & next steps
• No logs appearing? Ensure you selected a date range within the last 6 months.
• Need role-based access? Only Admins can hide logs; Staff users see only what is shared.
• Still stuck? Contact Heyo Support via in-app chat or join a live demo Monday–Friday at 2 PM IST.
⚡Quick answer - • Unlimited, free inbound + outbound calls to any Indian number. • Incoming international calls are free; outbound international is not supported. • Call distribution differs by plan (Lite = simultaneous/general, Pro = IVR-based). • ...
⚡Quick answer - The option to delete call logs or recordings is not available in the Heyo app. However, only the admin has the capability to hide a call log from all staff members. 1. Call-log options (delete vs. hide) Heyo does not provide the ...
⚡Quick answer - No, bulk download of call logs is not currently available. We understand this feature is important for managing your records, and we've noted your request for future consideration. 1. Prerequisites • Only the Admin role can download ...
⚡Quick answer - It can be really frustrating when your call logs don't appear in the Heyo app. Often, it's due to a few common issues. Here are the essential steps to get them back. 1. Check Heyo app permissions Your Heyo app needs specific ...
⚡Quick answer - Open Call Logs → tap Staff → choose the team-member’s name. The list instantly refreshes and shows only that person’s incoming and outgoing calls. 1. Prerequisites • The employee must be listed (and not removed) in Settings → Staff ...