Are monthly call logs available in Heyo?

Are monthly call logs available in Heyo?

⚡Quick answer -

Yes. Heyo automatically records every incoming and outgoing call and keeps both the log and its recording for exactly 6 months. You can review any month’s activity in the Call Logs screen of the Heyo mobile app and download the data before it is auto-deleted.



1. Overview

Heyo captures and stores every inbound and outbound call you place through the mobile app. Although the platform does not provide a one-click “Monthly Report,” you can filter the Call Logs screen by date and manually review or export all calls made during any given month.



2. Step-by-step: View your monthly call logs

Step

Action

Expected result

1

Open the Heyo mobile app and sign in.

Dashboard loads.

2

Tap the hamburger ≡ menu and select Call Logs.

Call Logs screen appears.

3

Use the date picker at the top-right to choose the first and last day of the month you want to view.

Log list refreshes to show only the selected month.

4

Tap any entry to: 

• View call details 

• Play the recording

Recording starts streaming.



3. Retention & deletion policy (6-month rule)

Policy element

Detail

Retention period

6 calendar months (180 days) from the call date

Automatic deletion

After 6 months, both the log and the recording are permanently removed from Heyo’s cloud storage.

Manual deletion

Not supported. Admins can only hide logs from staff views; the data itself stays until the 6-month timer expires.



4. What you CAN and CANNOT do

• CAN– Review any call placed in the last 6 months.– Play the audio recording directly in the app.– Export log data for external archiving.

• CANNOT– Generate a built-in “Monthly Report” (must filter manually).– Permanently delete an individual log before 6 months.– Recover a log after the 6-month auto-deletion.



5. Exporting logs for long-term archiving

  1. From the Call Logs screen, apply the monthly date filter (see Section 2).
  2. Tap the Export icon.
  3. Choose a destination (e.g., e-mail, cloud drive).
  4. Confirm. Heyo sends a CSV file containing the filtered logs.

Tip: Set a calendar reminder to export each month’s logs before the 6-month window closes.



6. Troubleshooting & next steps

• No logs appearing? Ensure you selected a date range within the last 6 months.

• Need role-based access? Only Admins can hide logs; Staff users see only what is shared.

• Still stuck? Contact Heyo Support via in-app chat or join a live demo Monday–Friday at 2 PM IST.