Why can the staff access the Heyo WhatsApp API but the admin cannot?

Why can the staff access the Heyo WhatsApp API but the admin cannot?

⚡Quick answer -

Admins focus on WABA setup, template creation, and broadcasts. Staff handle live chats in the Shared Inbox. Both roles use the API, but the interfaces differ. Mis-configured roles can be fixed in Settings or via support.



1. Role definitions 

• Admins: configure WABA, create templates, launch campaigns, and can chat through API tools.

• Staff: reply to customers inside the Shared Inbox (API backend)



2. Typical workflow 

Admin sets up; Staff engage. Both share the same Heyo number.



3. Support 

Role problem? Reach out in-app or e-mail connect@heyophone.com.



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