⚡Quick answer

Yes. Every inbound and outbound call made through Heyo—by either the owner or any staff member—is recorded automatically and stored for up to six months. Managers and admins can listen to or download these recordings from the Call section in the Heyo app.

1. Recording scope and rules

• Automatic Recording: All calls made or received by staff members through the Heyo system are automatically recorded.

• System-Wide Application: The system records all calls by default without making a distinction between calls made by the owner and calls made by staff.

• Purpose: Quality assurance, training, and compliance.

2. Access, download, and retention

• Managers and Admins: Access recordings in the Heyo → Call section.

• Actions available: Listen, download, or keep them stored in the call log.

• Retention: Recordings are stored securely for 6 months.

3. How it works when staff use personal devices

• Shared Business Number: “Staff use their personal devices, but calls are made through the shared Heyo business number.”

• Result: The routing ensures every call is captured and recorded exactly like admin calls.

4. What you cannot change today

• Recording happens by default; the PDF provides no option to turn it off or exclude specific users.

• After six months, recordings are no longer available for playback or download.

5. Support options