What are the official ways to contact Heyo Support, and when should I use each channel?

What are the official ways to contact Heyo Support, and when should I use each channel?

⚡Quick answer -

Heyo offers four support channels—In-app Live Chat, Email, WhatsApp, and a daily Live Demo call. There is no direct phone-call helpline. For the fastest resolution, start with the in-app chat during business hours (Mon–Fri, 10 AM–7 PM IST).



1. Primary channel: In-app Live Chat

Step-by-step

  1. Log in to the Heyo app.
  2. Go to Settings → Support & Help → Chat Support (or tap the chat icon in the bottom-right of the web dashboard).
  3. Select your query type and start chatting with an agent.

Key points:

• Fastest, real-time assistance.

• Agents can securely view your account history, speeding up troubleshooting.

• Recommended for KYC-verified or paid users.



2. Email Support

Send your message to connect@heyophone.com with:

• Heyo registered phone number or virtual number

• Clear issue description (error messages, steps tried, date/time)

• Screenshots or screen-recordings, if relevant

Response time: within 2 business hours (before 5 PM IST).



3. WhatsApp Support

Number: +91 87439 64396

Use cases:

• Quick questions or follow-ups on existing tickets

• Checking the status of daily call reports

Note: This line is text-only; it is not a voice helpline.



4. Live Demo Call (business inquiries)

Purpose:

• Comprehensive product walkthrough

• Pre-sales or high-level feature Q&A

• Initial account setup guidance

How to book

  1. Visit www.heyophone.com and click Book a Demo.
  2. Choose a slot (Mon–Fri, 2 PM–3 PM IST).
  3. Receive a calendar invite with the meeting link.
  4. Join on time and speak directly with a product specialist.


5. When a channel will NOT work

• Phone support: Heyo does not provide inbound call support to keep subscription prices (₹300/₹600 per month) affordable.

• Outside business hours: Live Chat and WhatsApp replies pause after 7 PM IST.

• Critical issues sent only by email may take up to 2 business hours—use Chat for urgency.

• In-call chat: Not available during active voice calls.



6. Tips for faster resolutions

• Be specific: include the exact time the problem occurred and any error codes.

• Attach media: screenshots or short recordings help engineers replicate the issue.

• Verify contact info: cross-check numbers and e-mail addresses on the official Heyo website.

• Prioritise channels: start with In-app Chat for urgent matters; escalate via Email if you need to send files.



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