⚡Quick answer
Heyo follows strict Telecom Regulatory Authority of India (TRAI) rules.
- Outgoing calls work only from the Heyo mobile app while you are physically in India.
- Bulk, cold, or promotional calling—including spam and telemarketing—is prohibited.
- Certain industries (e.g., loan recovery, betting, liquor, adult content, stock tips) should not use Heyo.
- Incoming international calls are allowed, but outgoing international calls are blocked. Violations trigger immediate suspension; reactivation requires a one-time business-identity verification.
1. Core limitations at a glance
• Mobile-only outbound dialing – All outgoing calls can only be made from the Heyo mobile app.
• No bulk, cold, or promotional calls – mandated by TRAI to curb spam.
• Fair Use Policy – bans telemarketing and any spammy behaviour.
2. Forbidden call types & industries
Heyo explicitly disallows usage by—or on behalf of—these sectors:
• Loan recovery agencies
• Online betting or gambling platforms
• Sale of drugs or liquor
• Adult entertainment services
• Stock-market tip providers
Violation example: running a cold-call campaign for loan collections will lead to instant suspension.
3. Location and international calling rules
Rule | Details from the policy |
Physical presence | Outgoing calls can only be made when physically located within India. |
Incoming international | Allowed; rings in the Heyo app. |
Outgoing international | Heyo does not support outgoing international calls. |
4. What happens if you break the rules?
- Immediate suspension – account flagged for violating bulk-call or industry bans.
- Account Verification Process – to reactivate, submit government-issued business IDs (PAN, Aadhaar) plus GST or similar certificates.
- Compliance review – service is restored only after Heyo validates your legitimacy.
5. What is allowed on Heyo
✔️ One-to-one customer conversations (support, order confirmation, appointment reminders).
✔️ Internal team calls and transfers that follow Fair Use.
✔️ Receiving calls from anywhere in the world, provided your internet connection is stable.
6. Support & reactivation help
Channel | How to access | Availability |
In-app chat | Heyo app → Settings → Chat Support | Real-time |
Daily live demo | Join inside the app, Mon–Fri at 2 PM IST | Interactive Q&A
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