⚡Quick answer
Heyo follows strict Telecom Regulatory Authority of India (TRAI) rules.
- Outgoing calls work only from the Heyo mobile app while you are physically in India.
- Bulk, cold, or promotional calling—including spam and telemarketing—is prohibited.
- Certain industries (e.g., loan recovery, betting, liquor, adult content, stock tips) should not use Heyo.
- Incoming international calls are allowed, but outgoing international calls are blocked. Violations trigger immediate suspension; reactivation requires a one-time business-identity verification.
1. Core limitations at a glance
• Mobile-only outbound dialing – All outgoing calls can only be made from the Heyo mobile app.
• No bulk, cold, or promotional calls – mandated by TRAI to curb spam.
• Fair Use Policy – bans telemarketing and any spammy behaviour.
2. Forbidden call types & industries
Heyo explicitly disallows usage by—or on behalf of—these sectors:
• Loan recovery agencies
• Online betting or gambling platforms
• Sale of drugs or liquor
• Adult entertainment services
• Stock-market tip providers
Violation example: running a cold-call campaign for loan collections will lead to instant suspension.
3. Location and international calling rules
Rule | Details from the policy |
Physical presence | Outgoing calls can only be made when physically located within India. |
Incoming international | Allowed; rings in the Heyo app. |
Outgoing international | Heyo does not support outgoing international calls. |
4. What happens if you break the rules?
- Immediate suspension – account flagged for violating bulk-call or industry bans.
- Account Verification Process – to reactivate, submit government-issued business IDs (PAN, Aadhaar) plus GST or similar certificates.
- Compliance review – service is restored only after Heyo validates your legitimacy.
5. What is allowed on Heyo
✔️ One-to-one customer conversations (support, order confirmation, appointment reminders).
✔️ Internal team calls and transfers that follow Fair Use.
✔️ Receiving calls from anywhere in the world, provided your internet connection is stable.
6. Support & reactivation help
Channel | How to access | Availability |
In-app chat | Heyo app → Settings → Chat Support | Real-time |
Daily live demo | Join inside the app, Mon–Fri at 2 PM IST | Interactive Q&A
|
Related Articles
How does Heyo manage unlimited calls, call distribution, automatic recordings, and 6-month call logs?
⚡Quick answer - • Unlimited, free inbound + outbound calls to any Indian number. • Incoming international calls are free; outbound international is not supported. • Call distribution differs by plan (Lite = simultaneous/general, Pro = IVR-based). • ...
Are monthly call logs available in Heyo?
⚡Quick answer - Yes. Heyo automatically records every incoming and outgoing call and keeps both the log and its recording for exactly 6 months. You can review any month’s activity in the Call Logs screen of the Heyo mobile app and download the data ...
How do I set up and use the IVR feature in the Heyo Pro plan?
⚡Quick answer - The Interactive Voice Response (IVR) feature—available exclusively to Heyo Pro plan subscribers—acts as a virtual receptionist. It greets callers with a custom menu (e.g., “Press 1 for Sales, Press 2 for Support”), then routes the ...
Can I use my own number with Heyo?
⚡Quick answer No. You cannot use your own existing number as your Heyo number. Heyo assigns you a new virtual landline number upon completing your KYC verification, which acts as your Heyo number for making and receiving calls. You can, however, keep ...
Can I use my existing office number as the IVR number in Heyo?
⚡Quick answer: Yes, you can use your current office number with the Heyo IVR system. The most common method is to set up call forwarding from your existing number to your new Heyo virtual number. This ensures all incoming calls automatically route to ...