How does Heyo manage unlimited calls, call distribution, automatic recordings, and 6-month call logs?

How does Heyo manage unlimited calls, call distribution, automatic recordings, and 6-month call logs?

⚡Quick answer -
• Unlimited, free inbound + outbound calls to any Indian number.

• Incoming international calls are free; outbound international is not supported.

• Call distribution differs by plan (Lite = simultaneous/general, Pro = IVR-based).

• Every call is auto-recorded and logged for 6 months; you can play or export the data from the app.



1. Unlimited inbound & outbound calling

Capability

Detail

Scope

Unlimited, free calls to any mobile or landline within India

Cost

Included in your regular Heyo Lite or Pro subscription—no per-minute fees

International

• Incoming: Free

• Outgoing: Not supported

Location check

You must be physically in India to place outbound calls

Fair Use Policy

Spam, tele-marketing, or promotional robo-calls are prohibited. Review the official FUP before large campaigns.



2. Call distribution: Lite vs Pro

Plan

Routing method

How it works

Ring pattern options

Heyo Lite

General distribution

Every incoming call rings assigned staff devices in sequence or simultaneously

Sequential • Uniform

Heyo Pro

IVR distribution

Caller hears custom greeting → chooses menu option (e.g., “1 = Sales, 2 = Support”) → call routes to the staff you mapped to that department

Sequential • Uniform (per department)



3. Automatic call recordings & 6-month log retention

Item

Detail

Recording mode

Always-on for every in- and outbound call

Storage

Encrypted on Heyo’s cloud servers

Retention

6 months (180 days) from call date

Manual deletion

Not possible; admins can only hide logs from staff views

Auto-deletion

Permanent removal after 6 months—irreversible

Access path

Heyo app → “Call Logs” / “Call History” → tap entry → Play / Download



4. Step-by-step task recipes

4.1 Make an outgoing call

  1. Open the Heyo app and sign in.
  2. Tap the Dialer icon or pick a contact from Contacts.
  3. Press the green Call button. The call bridges over your data/Wi-Fi connection.

4.2 View a specific month’s call logs

Action

Result

App → Menu ≡ → Call Logs

Full log list opens

Tap the date filter

Calendar appears

Select first & last day of the desired month

List refreshes to that month

Tap any row

Detail card + playback controls

4.3 Export logs for archiving

  1. Apply the monthly date filter (see 4.2).
  2. Tap Export → choose e-mail or cloud destination → Confirm.
  3. CSV file is sent/downloaded—save it before the 6-month window closes.

4.4 Configure ring pattern (Sequential vs Uniform)

  1. App → Call & Staff → Manage Staff.
  2. Select Call Distribution Method.
  3. Pick Sequential (ordered list) or Uniform (availability-based) and save.


5. Limitations & Fair Use

• Outbound international dialing is not available.

• Outbound calls work only if you are in India and have an internet connection.

• Call logs older than 6 months are permanently deleted—no recovery.

• Fair-Use violations (spam, unsolicited promos) may lead to service suspension.



6. Professional greeting messages

• First-impression value: Play a short welcome or business-hours notice before the call connects.

• Where to set it: Call & Staff → Welcome Message & IVR.

• Customization tips: Mention hours, website, or department options (Pro plan).



7. Troubleshooting & support

Symptom

Quick check

No outbound calls

Verify you’re in India + have Wi-Fi/data

Calls not routing

Confirm staff are logged in & available

Missing recordings

Ensure the call is < 180 days old

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