Can I use my existing office number as the IVR number in Heyo?

Can I use my existing office number as the IVR number in Heyo?

⚡Quick answer:

Yes, you can use your current office number with the Heyo IVR system. The most common method is to set up call forwarding from your existing number to your new Heyo virtual number. This ensures all incoming calls automatically route to Heyo, where your IVR menu will greet callers.



1. Overview

  • Yes, you can use your current office number with the Heyo IVR system.
  • The most common method is to set up call forwarding from your existing number to your new Heyo virtual number.
  • This ensures all incoming calls automatically route to Heyo, where your IVR menu will greet callers.


2. How to set up call forwarding (step-by-step)

Follow these steps on your office phone to forward calls to your Heyo number.

  1. Get Your Heyo Number – First, you'll need a Heyo virtual number. You can find this in your Heyo app's dashboard.
  2. Access Phone Settings – Open the phone app on your device and go to the settings menu. You may need to look for an option like "Call Settings" or "Calling Forwarding."
  3. Enter Your Heyo Number – Select "Always Forward" and enter your Heyo virtual number into the field.
  4. Save the Settings – Tap "Enable," "Save," or "OK" to activate the call forwarding.


3. Important things to know

  • We recommend users to set up Call Forwarding at their own risk, as the full functionality of call forwarding is not entirely dependent upon Heyo, and the network strength of the number from which the calls are being forwarded to is also a factor, and since it cannot be regulated by Heyo alone, we refrain from taking full ownership of calling functionality in these cases.
  • Potential Issues: Call forwarding can sometimes cause minor issues like audio delays or dropped calls, depending on your telecom provider's service.
  • Alternative: If you face persistent problems, consider making Heyo number the primary. This makes your Heyo number your primary business line and eliminates the need for call forwarding.


4. Success confirmation test

  • Success Confirmation: Make a test call to your existing office number. If you hear your Heyo IVR menu, the forwarding is working correctly.


5. Support channels

If you have trouble setting up call forwarding or have questions about number porting, our support team is here to help.

  • In-App Chat: Find the chat support option in the settings section of your Heyo app.
  • Email: Send us a message at connect@heyophone.com.