Can I use my existing office number as the IVR number in Heyo?

Can I use my existing office number as the IVR number in Heyo?

⚡Quick answer:

Yes, you can use your current office number with the Heyo IVR system. The most common method is to set up call forwarding from your existing number to your new Heyo virtual number. This ensures all incoming calls automatically route to Heyo, where your IVR menu will greet callers.



1. Overview

  • Yes, you can use your current office number with the Heyo IVR system.
  • The most common method is to set up call forwarding from your existing number to your new Heyo virtual number.
  • This ensures all incoming calls automatically route to Heyo, where your IVR menu will greet callers.


2. How to set up call forwarding (step-by-step)

Follow these steps on your office phone to forward calls to your Heyo number.

  1. Get Your Heyo Number – First, you'll need a Heyo virtual number. You can find this in your Heyo app's dashboard.
  2. Access Phone Settings – Open the phone app on your device and go to the settings menu. You may need to look for an option like "Call Settings" or "Calling Forwarding."
  3. Enter Your Heyo Number – Select "Always Forward" and enter your Heyo virtual number into the field.
  4. Save the Settings – Tap "Enable," "Save," or "OK" to activate the call forwarding.


3. Important things to know

  • We recommend users to set up Call Forwarding at their own risk, as the full functionality of call forwarding is not entirely dependent upon Heyo, and the network strength of the number from which the calls are being forwarded to is also a factor, and since it cannot be regulated by Heyo alone, we refrain from taking full ownership of calling functionality in these cases.
  • Potential Issues: Call forwarding can sometimes cause minor issues like audio delays or dropped calls, depending on your telecom provider's service.
  • Alternative: If you face persistent problems, consider making Heyo number the primary. This makes your Heyo number your primary business line and eliminates the need for call forwarding.


4. Success confirmation test

  • Success Confirmation: Make a test call to your existing office number. If you hear your Heyo IVR menu, the forwarding is working correctly.


5. Support channels

If you have trouble setting up call forwarding or have questions about number porting, our support team is here to help.

  • In-App Chat: Find the chat support option in the settings section of your Heyo app.
  • Email: Send us a message at connect@heyophone.com.

    • Related Articles

    • Can I use my own number with Heyo?

      ⚡Quick answer No. You cannot use your own existing number as your Heyo number. Heyo assigns you a new virtual landline number upon completing your KYC verification, which acts as your Heyo number for making and receiving calls. You can, however, keep ...

    • How do I set up and use the IVR feature in the Heyo Pro plan?

      ⚡Quick answer - The Interactive Voice Response (IVR) feature—available exclusively to Heyo Pro plan subscribers—acts as a virtual receptionist. It greets callers with a custom menu (e.g., “Press 1 for Sales, Press 2 for Support”), then routes the ...

    • Can I set up an after-office-hours message in Heyo?

      ⚡Quick answer Not yet. The Heyo app does not currently include a “Business Hours” feature, so you cannot configure an automatic after-hours greeting or call flow inside the product. Workaround: Manually edit your Welcome Message (Settings → Welcome ...

    • Can I increase the number of staff members in Heyo?

      ⚡Quick answer You can add up to 4 staff members (plus 1 owner) on one Heyo number right now. Heyo plans to launch a new subscription plan—expected in at least 3 months—that will allow up to 10 members (some materials mention “up to 12 staff members”) ...

    • How do I switch from a Cloud Call Centre plan to an Office IVR plan?

      ⚡Quick answer - The plan change takes effect only on your billing date. A new panel must be created for the Office IVR plan, and the full difference amount must be paid—partial payments are not allowed. When should I use this guide? Use it if you ...