Why does Heyo provide only chat support?
⚡Quick answer -
Heyo is intentionally built as a simple, do-it-yourself telephony and chat app. Offering a single chat support channel keeps us focused on delivering an experience that requires minimal assistance while also controlling support costs so we can maintain cost-effective pricing.
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What are the official ways to contact Heyo Support, and when should I use each channel?
⚡Quick answer - Heyo offers four support channels—In-app Live Chat, Email, WhatsApp, and a daily Live Demo call. There is no direct phone-call helpline. For the fastest resolution, start with the in-app chat during business hours (Mon–Fri, 10 AM–7 PM ...
Are monthly call logs available in Heyo?
⚡Quick answer - Yes. Heyo automatically records every incoming and outgoing call and keeps both the log and its recording for exactly 6 months. You can review any month’s activity in the Call Logs screen of the Heyo mobile app and download the data ...
Can I delete my Heyo call logs or recordings?
⚡Quick answer - The option to delete call logs or recordings is not available in the Heyo app. However, only the admin has the capability to hide a call log from all staff members. 1. Call-log options (delete vs. hide) Heyo does not provide the ...
Can the Heyo IVR welcome callers in Hindi?
⚡Quick answer - No. Right now, Heyo’s IVR (Interactive Voice Response) plays welcome messages only in English. Hindi support is not yet available. 1. What is available today? Feature Language Details IVR welcome message English You can write your ...
Is there a specific age requirement for creating a Heyo account?
⚡Quick answer Yes. You must be 18 years of age or older to create and hold a Heyo account. This rule is required by the Telecom Regulatory Authority of India (TRAI). 1. Age requirement overview To comply with regulatory standards and provide a ...