⚡Quick answer -

Select the Heyo Pro Plan priced at ᠭ600 per month + GST, complete payment, and the upgrade is applied immediately after successful payment.

1. Prerequisites

• Ensure you have a Heyo account with completed KYC verification via Aadhaar or GST.

• The upgrade process is handled exclusively through the Heyo mobile app.

2. Key Pro-plan features

• Multi-Agent Support: The Pro plan supports up to 5 agents (1 Admin + 4 Staff).

• Advanced Call Management: Interactive Voice Response (IVR) system for intelligent call routing.

• Unlimited Call Minutes: No call-duration limits.

• Call Recording: Store call recordings for up to 6 months.

• WhatsApp Business Integration is included with your plan.

• Business caller tune.

3. Step-by-step upgrade process

1. Open the Heyo app on your smartphone from the Google Play Store or the Apple App Store.
2. Go to Settings → Plan & Invoice.
3. Select Heyo Pro Plan (ᠭ600 per month + GST).
4. Complete payment using your preferred method. The upgrade takes effect immediately upon successful payment.
5. A confirmation message appears in the app once payment is processed.

4. Adding staff after upgrade

Go to Settings → Add Staff → Invite New Member, enter mobile numbers, and send invitations to your team members.

5. Additional notes and edge cases

• You can upgrade anytime from Heyo Lite to Heyo Pro as your business grows.

• WhatsApp Business Account setup is included with both plans.

• If a payment fails or you experience issues adding team members, the problem is usually temporary.

6. Troubleshooting and support

• If issues persist, contact Heyo support via in-app chat or email at connect@heyophone.com.

• Support agents will assist you in resolving upgrade or payment problems.