How to upgrade to the Heyo Pro plan?

How to upgrade to the Heyo Pro plan?

⚡Quick answer -

Select the Heyo Pro Plan priced at ᠭ600 per month + GST, complete payment, and the upgrade is applied immediately after successful payment.



1. Prerequisites

• Ensure you have a Heyo account with completed KYC verification via Aadhaar or GST.

• The upgrade process is handled exclusively through the Heyo mobile app.



2. Key Pro-plan features

• Multi-Agent Support: The Pro plan supports up to 5 agents (1 Admin + 4 Staff).

• Advanced Call Management: Interactive Voice Response (IVR) system for intelligent call routing.

• Unlimited Call Minutes: No call-duration limits.

• Call Recording: Store call recordings for up to 6 months.

• WhatsApp Business Integration is included with your plan.

• Business caller tune.



3. Step-by-step upgrade process

  1. Open the Heyo app on your smartphone from the Google Play Store or the Apple App Store.
  2. Go to Settings → Plan & Invoice.
  3. Select Heyo Pro Plan (ᠭ600 per month + GST).
  4. Complete payment using your preferred method. The upgrade takes effect immediately upon successful payment.
  5. A confirmation message appears in the app once payment is processed.


4. Adding staff after upgrade

Go to Settings → Add Staff → Invite New Member, enter mobile numbers, and send invitations to your team members.



5. Additional notes and edge cases

• You can upgrade anytime from Heyo Lite to Heyo Pro as your business grows.

• WhatsApp Business Account setup is included with both plans.

• If a payment fails or you experience issues adding team members, the problem is usually temporary.



6. Troubleshooting and support

• If issues persist, contact Heyo support via in-app chat or email at connect@heyophone.com.

• Support agents will assist you in resolving upgrade or payment problems.



    • Related Articles

    • How do I set up and use the IVR feature in the Heyo Pro plan?

      ⚡Quick answer - The Interactive Voice Response (IVR) feature—available exclusively to Heyo Pro plan subscribers—acts as a virtual receptionist. It greets callers with a custom menu (e.g., “Press 1 for Sales, Press 2 for Support”), then routes the ...

    • How do I add and manage staff members in the Heyo app?

      ⚡Quick answer - Admins can invite staff from Settings > Calls & Staff > Manage Staff > Invite Staff. Each invited colleague installs Heyo on their own phone and logs in with the exact mobile number you entered. Heyo Lite supports one staff member; ...

    • How do I set up and use Heyo for business communication from sign-up to daily calls?

      ⚡Quick answer Install the Heyo app, verify your phone number, complete KYC, choose a virtual landline, pick (or trial) a Lite or Pro subscription, connect your WhatsApp Business Account, and you’re ready to place or receive calls. All billing, ...

    • How do I sign up for Heyo and choose a plan?

      ⚡Quick answer - Download Heyo, verify your mobile with an OTP, pick a landline prefix, choose Lite (₹300) or Pro (₹600), pay, and your dashboard goes live instantly.  1. Prerequisites • A smartphone with internet access. • Ability to receive OTPs on ...

    • Do Heyo plan prices already include GST, or is tax added at checkout?

      ⚡Quick answer No. All displayed Heyo plan prices are exclusive of GST. A Goods and Services Tax of 18 % is calculated on the base subscription fee and added as a separate line item during checkout.  1. GST policy at a glance • The prices mentioned ...