What should I do if Heyo doesn’t offer my city’s STD (area) code for a virtual number?

What should I do if Heyo doesn’t offer my city’s STD (area) code for a virtual number?

⚡Quick answer -

Heyo currently offers virtual numbers with specific prefixes corresponding to cities like Delhi, Mumbai, Kolkata, and Bangalore. If your city's STD/City code isn't an available prefix option, you cannot directly select it for your virtual number. Any available city code is accessible pan-India—for example, a company in Aizawl, Mizoram can use the Bangalore code 080, and a company in Kochi can use the Mumbai code 022.



1. Current list of available prefixes

Heyo currently allows you to select from the prefixes below:

Prefix

City

011

Delhi

022

Mumbai

033

Kolkata

080

Bangalore



2. Why does any prefix work pan-India (examples)

It’s important to remember that any available city code is accessible pan-India. For example, a company in Aizawl, Mizoram, can use the Bangalore code 080 as their contact number, and a company in Kochi can use the Mumbai code 022.



3. Practical next steps during KYC

• Log into the Heyo app and check the list of available prefixes during the KYC process.

• Monitor announcements about Heyo's expansion plans for new city coverage.



4. Wait-for-expansion roadmap

Wait for Expansion: Heyo is planning to expand its offerings to cover more cities and business hubs by the end of the year. This expansion may include new prefixes and city codes.



5. Support channels

If you have trouble choosing a city code or have any general questions, please reach out to our support team.

• You can send a message via the in-app chat support.

• Join our daily demo calls at 2 pm IST (Monday to Friday) through our website.

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