Can I make bulk, cold, or promotional calls from Heyo?

Can I make bulk, cold, or promotional calls from Heyo?

⚡Quick answer -

No. In compliance with the Telecom Regulatory Authority of India (TRAI) regulations, Heyo blocks all bulk, cold-outreach, or promotional calling. Accounts caught violating this rule are suspended until they pass a business-verification review.


1. Why is bulk calling disallowed

The Telecom Regulatory Authority of India has issued strict guidelines to curb unsolicited commercial communication. To stay compliant and protect consumers, Heyo prohibits:

• Bulk calling

• Cold (unsolicited) calling

• Promotional or marketing blasts

Violating these TRAI mandates places our service licence at risk, so enforcement is mandatory.



2. What happens if your account is flagged

  1. Heyo’s audit system detects bulk, cold, or promotional traffic.
  2. Your account status changes to Suspended.
  3. Outgoing and incoming calls are blocked until verification is complete.


3. How to reactivate a suspended account

Reactivation requires passing Heyo’s business-verification process, which proves you are a legitimate enterprise operating within TRAI rules.



4. Step-by-step: Complete business verification

Step

Action

1

Gather documents:

• Government-issued business ID (Aadhaar, PAN, or Passport)

• GST certificate or any other recognised government licence

2

Upload files to the secure form: Submit Business Documents for Review

3

Wait for audit. The Heyo team reviews all submissions as quickly as possible.

4

Notification. You’ll receive an e-mail once a decision is made.

5

Service reactivation occurs automatically if the account is found compliant.



5. Legitimate calls that remain allowed

• One-to-one customer support or sales follow-up calls.

• Transaction-related calls initiated by existing customers.

• Any voice communication that is not bulk, cold, or promotional in nature.



6. Troubleshooting & support

Need help with …

Contact method

Clarifying TRAI compliance

In-app chat (Settings → Support)

Learning compliant calling practices

Join the free daily demo at 2 PM IST (Mon–Fri)

Account status questions

Submit a ticket through the secure document-upload form

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