Heyo
Do Heyo plan prices already include GST, or is tax added at checkout?
⚡Quick answer No. All displayed Heyo plan prices are exclusive of GST. A Goods and Services Tax of 18 % is calculated on the base subscription fee and added as a separate line item during checkout. 1. GST policy at a glance • The prices mentioned ...
Are there any special offers or discounts available for Heyo?
⚡Quick answer Yes—Heyo offers three one-time savings mechanisms, all limited to your very first subscription cycle: A 3-day free trial of either the Lite or Pro plan (after KYC). A one-time introductory discount that may appear during initial ...
What limitations or regulations apply when I use Heyo for call-related activities?
⚡Quick answer Heyo follows strict Telecom Regulatory Authority of India (TRAI) rules. Outgoing calls work only from the Heyo mobile app while you are physically in India. Bulk, cold, or promotional calling—including spam and telemarketing—is ...
Can I reactivate my Heyo account after I manually deleted it?
⚡Quick answer No. A manually deleted Heyo account is permanently removed and cannot be reactivated. All data, configurations, and user information are erased from Heyo’s system. To use the service again, you must create a brand-new account. 1. Why ...
Can a call transfer be done on outgoing calls in Heyo?
⚡Quick answer No. Call transfer in Heyo works only on live incoming calls—typically those that arrive through your IVR menu or team queue. The platform has no provision for transferring an outgoing call to another user or extension. 1. Why is ...
Can external callers dial an extension number in Heyo?
⚡Quick answer No. External callers cannot reach your teammates by dialing an extension directly. Extensions in Heyo are for internal call transfers only—after an agent has already answered the call. If you want customers to self-route to the right ...
Can I export caller information from Heyo to email for tracking purposes?
⚡Quick answer No. Heyo does not let you export caller information directly via email. For data privacy and TRAI–compliance reasons, all call details stay inside Heyo’s secure cloud, where they are retained for six months and then deleted. You can ...
Can customers call my Heyo number, and how do I manage those incoming calls?
⚡Quick answer Yes. Your Heyo number is a Direct Inward Dialing (DID) line, so any customer can dial it just like a normal business phone number. Calls route straight into the Heyo app, appear in your call log, and if missed can be returned with a ...
Can I make calls from Heyo on a desktop or web browser?
⚡Quick answer No. Heyo calling works only on your mobile phone—the same device that holds the SIM card you registered during sign-up. If you need browser-based calling, consider MyOperator’s Web Call solution instead. 1. Why is desktop calling not ...
Are all calls automatically recorded in Heyo, and how can I access them?
⚡Quick answer Yes. Heyo records every inbound and outbound call made through the shared business number—whether placed by the owner or any staff member. Recordings are kept securely for 6 months, after which they are deleted automatically. Admins and ...
Can multiple staff members make calls simultaneously with Heyo?
⚡Quick answer Yes. Any number of staff members can place or receive calls at the same time on Heyo. The platform uses a shared-channel (pooled) system and cloud routing, so there’s no fixed “line” per user and no hard cap on parallel calls under ...
Can my Heyo account be suspended or permanently deactivated?
⚡Quick answer - Yes. • Suspension = a temporary block caused by policy violations (e.g., cold calling, spamming, no consent) or payment issues (expired subscription, missed payments). • De-activation (manual deletion) = a permanent, user-initiated ...
Can my expired Heyo account be reactivated after suspension?
⚡Quick answer Yes—if your account was suspended for payment issues (missed renewal or outstanding balance), you have about 1 week from the suspension date to pay the dues and renew your subscription. Once payment is confirmed, Heyo Support restores ...
Can outgoing and incoming calls be made using Heyo?
⚡Quick answer Yes. You can both make and receive calls on your Heyo number, giving you a complete mobile communication solution. Outgoing calls work to any Indian mobile or landline, and incoming calls from anywhere in the world ring in the Heyo app ...
Are staff calls in Heyo recorded?
⚡Quick answer Yes. Every inbound and outbound call made through Heyo—by either the owner or any staff member—is recorded automatically and stored for up to six months. Managers and admins can listen to or download these recordings from the Call ...
Can I increase the number of staff members in Heyo?
⚡Quick answer You can add up to 4 staff members (plus 1 owner) on one Heyo number right now. Heyo plans to launch a new subscription plan—expected in at least 3 months—that will allow up to 10 members (some materials mention “up to 12 staff members”) ...
Can I integrate Zoho CRM with the Heyo Calling application?
⚡Quick answer No. Heyo Calling does not currently support a direct integration with Zoho CRM. The platform keeps all supported integrations—such as WhatsApp and Truecaller—entirely inside the Heyo app and does not expose data to external systems, ...
Can I set up an after-office-hours message in Heyo?
⚡Quick answer Not yet. The Heyo app does not currently include a “Business Hours” feature, so you cannot configure an automatic after-hours greeting or call flow inside the product. Workaround: Manually edit your Welcome Message (Settings → Welcome ...
Can I use my own number with Heyo?
⚡Quick answer No. You cannot use your own existing number as your Heyo number. Heyo assigns you a new virtual landline number upon completing your KYC verification, which acts as your Heyo number for making and receiving calls. You can, however, keep ...
How do I set up and use Heyo for business communication from sign-up to daily calls?
⚡Quick answer Install the Heyo app, verify your phone number, complete KYC, choose a virtual landline, pick (or trial) a Lite or Pro subscription, connect your WhatsApp Business Account, and you’re ready to place or receive calls. All billing, ...
Does Heyo offer a calling-only plan for ₹300 per month?
⚡Quick answer No. The ₹300/month option is the Heyo Lite Plan, a bundled subscription that already includes unlimited calling plus other business features such as WhatsApp Business integration, call recording (up to 6 months), call ...
Do I need a SIM card to use the Heyo app for calling?
⚡Quick answer Yes. The same physical SIM card that is registered with your Heyo account must be inserted in the phone, have an active calling balance/plan, and sit alongside a basic internet connection to start (mask) the call. No SIM = no outbound ...
Do I need a calling plan and the Heyo application to make calls?
⚡Quick answer Yes. To place calls, you must (1) keep an active calling plan or talk-time balance on the physical SIM in your phone and (2) install the Heyo app, which uses a small amount of internet to start the call but hands the voice traffic to ...
Do I need a talk-time recharge for Heyo?
⚡Quick answer Yes. Heyo masks your calls with a virtual number, but the voice traffic still uses the talk-time or calling plan on the same physical SIM card in your phone. Without sufficient balance, outbound calls will fail even if your Heyo ...
Do I need an internet connection all the time to use Heyo for calls?
⚡Quick answer • Outgoing calls: Yes—an active internet connection (Wi-Fi or mobile data) is required only to start the call. After initiation, the voice travels over your SIM’s normal cellular network. • Incoming calls: No—Heyo rings even if your ...
Do I need to keep balance on my SIM after recharging with a Heyo plan?
⚡Quick answer Yes. Heyo masks your calls with a virtual business number, but the voice traffic still travels over your physical SIM’s cellular network. If your SIM has no active talk time or calling plan, the call will fail even if your Heyo ...
How do I sign up for Heyo and choose a plan?
⚡Quick answer - Download Heyo, verify your mobile with an OTP, pick a landline prefix, choose Lite (₹300) or Pro (₹600), pay, and your dashboard goes live instantly. 1. Prerequisites • A smartphone with internet access. • Ability to receive OTPs on ...
Why is my Heyo in-app UPI payment not reflecting yet?
⚡Quick answer Most UPI payments appear within a few minutes, but occasional reconciliation delays mean it can take up to 24 hours. Before contacting support, (1) confirm the debit in your bank/UPI app, (2) check the payment status inside our app, and ...
How do I hide incoming call details from my staff in the Heyo mobile app?
⚡Quick answer Log in with an administrator account → open Call Logs → long-press the desired entry → tap Hide Call. The call immediately moves to Hidden Calls (also called Masked Logs), which only administrators can view. 1. Prerequisites and ...