How do I set up and use Heyo for business communication from sign-up to daily calls?

How do I set up and use Heyo for business communication from sign-up to daily calls?

⚡Quick answer

Install the Heyo app, verify your phone number, complete KYC, choose a virtual landline, pick (or trial) a Lite or Pro subscription, connect your WhatsApp Business Account, and you’re ready to place or receive calls. All billing, support, suspension, or deletion actions happen inside the app.



1. Sign up & create your Heyo account

  1. Download Heyo from the Google Play Store or Apple App Store.
  2. Open the app, enter your mobile number, and submit the One-Time Password (OTP).
  3. Complete KYC by providing either your Aadhaar or GST number.
  4. Choose a professional landline prefix (e.g., 033 for Kolkata, 080 for Bangalore).
  5. Verify the chosen virtual number via the OTP you receive.

Outcome: Your verified virtual number becomes the primary business contact.



2. Pick a subscription plan (Lite vs Pro)

Plan

Monthly cost

Seats

Greeting

WABA setup

IVR depts.

Heyo Lite

₹300 + GST

1 admin + 1 staff

✔️

✔️

—

Heyo Pro

₹600 + GST

1 admin + up to 4 staff

✔️

✔️

Up to 2

Notes:

• A 3-day free trial of Lite starts automatically after KYC.

• Upgrade, downgrade, or cancel at any time in App → Account Settings.



3. Integrate a WhatsApp Business Account (WABA)

  1. In Heyo, open the WhatsApp section.
  2. Tap Connect with Facebook and log in.
  3. Enter business name, email, and a website or social media link.
  4. Heyo auto-creates your profile in Facebook Business Manager.
  5. Wait 24 hours – 3 business days for Meta review.
  6. Upon approval, your WABA links to your Heyo virtual number.
  7. Go to Team Settings → Add Agent so multiple teammates share one inbox.


4. Make and receive calls

• Outgoing calls: Use the Heyo dialer to reach any Indian mobile or landline.

• Incoming calls: Calls from anywhere in the world ring directly in the app (free to receive).

Requirement: An active internet connection, and the user must be physically located in India for outgoing calls.

Limitation: Outgoing international calls are not supported.



5. Manage or close your account

• Suspension: Triggered by policy violations or payment issues. Resolve the cause (e.g., renew subscription) and contact support to reactivate.

• Deactivation: Permanently delete your account in App → Settings. This action is irreversible.



6. Edge cases & limitations

Flip-side scenarios to watch for:

  1. No Internet: Neither outgoing nor incoming calls will function.
  2. Outgoing international calling: Not available on any plan.
  3. Account deletion: Once deleted, data and the virtual number cannot be restored.


7. Daily live demo & support

• In-app chat: Open Settings → Chat Support for real-time help.

• Live demo: Monday–Friday at 2 PM IST. Join directly from the app for a guided walkthrough.

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