Can customers call my Heyo number, and how do I manage those incoming calls?

Can customers call my Heyo number, and how do I manage those incoming calls?

⚡Quick answer

Yes. Your Heyo number is a Direct Inward Dialing (DID) line, so any customer can dial it just like a normal business phone number. Calls route straight into the Heyo app, appear in your call log, and if missed can be returned with a single tap on the callback button.



1. Why customers can reach you on a Heyo DID number

• Your Heyo number is a Direct Inward Dialing (DID) number, which functions like a regular business phone number.

• When a customer dials that number, the call is automatically routed to your incoming call flow, ensuring you do not miss any calls.



2. How incoming calls appear in the Heyo call log

  1. Open the Heyo app.
  2. Go to the Call log section.
  3. Look for the arrow-in icon → these are your incoming calls. 
    1. Green icon: Call was answered; tap to listen to its recording. 
    2. Red icon: Call was missed; no recording available.



3. Missed-call callback feature

If you see a red missed-call icon:

  1. Tap the missed call entry.
  2. Hit the Callback button to return the call directly from the app—no need to re-dial the number manually.


4. What happens if you miss or decline a call?

• The call shows up as a red missed-call icon in your log.

• No recording is generated for missed calls.

• You can still respond promptly by using the callback shortcut described above.



5. Support options

Channel

How to access

Availability

In-app chat

Heyo app → Settings → Chat Support

Real-time help

Daily live demo

Join inside the app, Mon–Fri at 2 PM IST

Interactive Q&A

    • Related Articles

    • Can customers call back on my Heyo number, and how do I return a missed call?

      ⚡Quick answer Yes. Your Heyo number is a Direct Inward Dialing (DID) number, so customers can dial it like any regular business phone number. If you miss a call, the Heyo app clearly marks it with a red icon in the Call Logs section, and you can tap ...

    • Can outgoing and incoming calls be made using Heyo?

      ⚡Quick answer Yes. You can both make and receive calls on your Heyo number, giving you a complete mobile communication solution. Outgoing calls work to any Indian mobile or landline, and incoming calls from anywhere in the world ring in the Heyo app ...

    • Can external callers dial an extension number in Heyo?

      ⚡Quick answer No. External callers cannot reach your teammates by dialing an extension directly. Extensions in Heyo are for internal call transfers only—after an agent has already answered the call. If you want customers to self-route to the right ...

    • Can I use my own number with Heyo?

      ⚡Quick answer No. You cannot use your own existing number as your Heyo number. Heyo assigns you a new virtual landline number upon completing your KYC verification, which acts as your Heyo number for making and receiving calls. You can, however, keep ...

    • Are staff calls in Heyo recorded?

      ⚡Quick answer Yes. Every inbound and outbound call made through Heyo—by either the owner or any staff member—is recorded automatically and stored for up to six months. Managers and admins can listen to or download these recordings from the Call ...