Can customers call my Heyo number, and how do I manage those incoming calls?
Can customers call my Heyo number, and how do I manage those incoming calls?
⚡Quick answer
Yes. Your Heyo number is a Direct Inward Dialing (DID) line, so any customer can dial it just like a normal business phone number. Calls route straight into the Heyo app, appear in your call log, and if missed can be returned with a single tap on the callback button.
1. Why customers can reach you on a Heyo DID number
• Your Heyo number is a Direct Inward Dialing (DID) number, which functions like a regular business phone number.
• When a customer dials that number, the call is automatically routed to your incoming call flow, ensuring you do not miss any calls.
2. How incoming calls appear in the Heyo call log
Open the Heyo app.
Go to the Call log section.
Look for the arrow-in icon → these are your incoming calls.
Green icon: Call was answered; tap to listen to its recording.
Red icon: Call was missed; no recording available.
3. Missed-call callback feature
If you see a red missed-call icon:
Tap the missed call entry.
Hit the Callback button to return the call directly from the app—no need to re-dial the number manually.
4. What happens if you miss or decline a call?
• The call shows up as a red missed-call icon in your log.
• No recording is generated for missed calls.
• You can still respond promptly by using the callback shortcut described above.
⚡Quick answer - • Unlimited, free inbound + outbound calls to any Indian number. • Incoming international calls are free; outbound international is not supported. • Call distribution differs by plan (Lite = simultaneous/general, Pro = IVR-based). • ...
⚡Quick answer Yes. Your Heyo number is a Direct Inward Dialing (DID) number, so customers can dial it like any regular business phone number. If you miss a call, the Heyo app clearly marks it with a red icon in the Call Logs section, and you can tap ...
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⚡Quick answer Yes. You can both make and receive calls on your Heyo number, giving you a complete mobile communication solution. Outgoing calls work to any Indian mobile or landline, and incoming calls from anywhere in the world ring in the Heyo app ...
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