How do I hide incoming call details from my staff in the Heyo mobile app?

How do I hide incoming call details from my staff in the Heyo mobile app?

⚡Quick answer

Log in with an administrator account → open Call Logs → long-press the desired entry → tap Hide Call. The call immediately moves to Hidden Calls (also called Masked Logs), which only administrators can view.



Prerequisites and permissions

• You must be logged into the Heyo mobile app with administrator privileges.

• The Hide Call option is available only inside the Call Logs section of an admin account.



Step-by-step: Hide a call log

  1. Open the Heyo mobile app and log in as an administrator.
  2. Tap Call Logs.
  3. Locate the call entry you want to hide.
  4. Press and hold that entry.
  5. In the pop-up menu, tap Hide Call. 


What happens after the call is hidden?

The selected call disappears from the standard Call Logs list and reappears in the Hidden Calls / Masked Logs section. Only administrators can access this section; regular staff accounts cannot see or search these records.



When does hiding NOT work?

• If you are not logged in as an administrator, the Hide Call option is not available.

• Hiding is performed one call at a time; there is no bulk-hide function in the current workflow.



Confirming success & next actions

Success indicator: The call vanishes from the main Call Logs list and appears in Hidden Calls.

Need broader permission changes or more details? Contact Heyo Support:

In-app chat →  Settings ▸ Support Chat  
Email →  connect@heyophone.com

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