Are all calls automatically recorded in Heyo, and how can I access them?

Are all calls automatically recorded in Heyo, and how can I access them?

⚡Quick answer

Yes. Heyo records every inbound and outbound call made through the shared business number—whether placed by the owner or any staff member. Recordings are kept securely for 6 months, after which they are deleted automatically. Admins and Managers can play or download recordings inside the Heyo app.



1. Recording scope and rules

• Automatic, system-wide: All calls made or received by staff members through the Heyo system are automatically recorded.

• Answered calls only: Missed calls are not recorded.

• Shared business number: Staff may use personal devices, but routing through the shared Heyo number guarantees every call is captured.

• Purpose: Quality assurance, training, and compliance.



2. Where to find and download recordings

  1. Open the Heyo app.
  2. Tap the Recents tab to view your call history.
  3. Select an answered call; a detail screen appears.
  4. Use the Play button to listen or the Download button to save the file locally.
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3. Access levels: who can do what?

Role

Listen to recording

Download recording

Owner/Admin

✔️

✔️

Manager

✔️

✔️

Staff

Depends on admin-granted app visibility





4. Retention period & automatic deletion

• Recordings are stored securely for 6 months.

• After six months, files are permanently deleted and cannot be recovered.



5. What you cannot change

• Recording happens by default; there is no option to disable it for specific users or calls.

• Missed calls are never recorded.

• After the 6-month window, recordings are no longer available for playback or download.



6. Support options

Channel

How to access

Availability

In-app chat

Heyo app → Settings → Chat Support

Real-time help

Daily live demo

Join inside the app, Mon–Fri at 2 PM IST

Interactive Q&A



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