⚡Quick answer - Yes.
• Suspension = a temporary block caused by policy violations (e.g., cold calling, spamming, no consent) or payment issues (expired subscription, missed payments).
• De-activation (manual deletion) = a permanent, user-initiated action that erases all data and cannot be undone.
1. Account suspension: reasons, consequences, recovery
Reasons for suspension
• Non-compliance with TRAI guidelines or Heyo usage policies (cold calling, spamming, contacting people without consent).
• Payment issues such as an expired subscription or missed payments.
Consequences
• Account access is temporarily blocked.
• You must stop the violating activity and may need to prove business legitimacy.
• For payment-related cases, renew your subscription within the limited renewal window to avoid permanent closure.
Recovery steps
- Open the Heyo app and go to Settings → Chat Support.
- Request the suspension-appeal form and fill it with the required details.
- Once Heyo verifies compliance or payment, access will be restored.
2. Account de-activation (manual deletion): process & fallout
How to delete your account
- Log in to the Heyo app.
- Navigate to Settings.
- Select Delete Account.
- Confirm the deletion.
Consequences
• The action is permanent and irreversible.
• All data and analytics linked to your phone number are permanently removed.
• You cannot log in with that account again.
Reactivation is not possible. You must create a new Heyo account from scratch if you wish to use the service again.
3. Side-by-side comparison table
Topic | Suspension (temporary) | De-activation (permanent) |
Trigger | Policy breach or payment issues | User chooses Delete Account |
Access status | Blocked until the issue is resolved | Account erased |
Data retention | Preserved during suspension | All data removed |
Can it be reversed? | Yes, via support + compliance/payment proof | No |
Action required by user | Submit form + fix violation or renew subscription | None after confirmation |
4. When reactivation is impossible
• Failure to resolve a suspension before the renewal window closes leads to permanent closure.
• Accounts deleted via Delete Account can never be restored.
5. Support channels
Channel | How to access | Availability |
In-app chat | Heyo app → Settings → Chat Support | Real-time |
Live demo call | Inside the app, Monday–Friday at 2 PM IST | Interactive Q&A
|
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