How to check when a client’s account has been suspended?

⚡Overview -

If an account is suspended because extra usage reached the credit-limit threshold, you can confirm the exact suspension date from the client’s Service Timeline in the Accounts panel.

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Steps:

1. Open the client’s account in the Accounts panel.
2. Search in the filters by BAN/SN > Action > services > Action > Service timeline
3. Look for the entry labelled “Account suspended”; the date shown with this entry is the suspension date.

Example:



In the screenshot referenced above, the client’s account was suspended on 9 Feb 2022.

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