What should an agent do when a client pays for a suspended account?

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• What should an agent do when a client accidentally makes a payment or pays twice?

  ⚡Quick answer First, check whether the payment is reflected in the Account Panel. If it is not reflected, have the client confirm bank deduction; wait 2-3 days; if still missing, raise a ZOHO CRM refund ticket with the client’s bank statement. If it ...

• What should an agent do when a client’s money is deducted for a failed transaction but is still not reflected in our account?

  ⚡Quick answer Ask the client to wait 3–4 working days for the automatic refund by Avenues or Razorpay. If still unresolved after that period, raise a Zoho CRM ticket under the Payment Tracking category with complete payment details. The Accounts Team ...

• What should an agent do if unsure whether TDS has been deducted by the client?

  ⚡Quick answer While settling the payment, check that the amount received equals the amount requested. • If the amount received is less, it may indicate that the client has deducted TDS. • Verify that any deduction matches the prescribed TDS rates ...

• How should an agent handle a client’s security-deposit payment—and what if the deposit is wrongly settled?

  ⚡Quick answer • Correct handling: Do NOT settle any amount received as a security deposit. Instead, raise a Zoho CRM ticket (Payment Tracking) so the Accounts Team can record and manage the deposit. Advise the client to pay by NEFT, RTGS, or IMPS; ...

• Can a client pay MyOperator through PayPal?

  ⚡Quick answer No. MyOperator does not accept payments via PayPal or any remittances from foreign bank accounts into our Indian bank account. When should I use this guide? Refer to this FAQ whenever a client asks to pay via PayPal—or any other ...