⚡Quick answer -

Yes, you retain ownership of your Heyo Virtual Number for as long as your subscription remains active and in good standing. This operates much like a traditional SIM-based mobile number, where continued service ensures you keep your assigned number.

1. Number-lifecycle timeline

Understanding Your Number's Lifecycle:

• Active Subscription: Your number is securely yours as long as your subscription payments are up-to-date.
• Subscription Lapses (Day 1 – Day 7): If your subscription payment is not received by the due date, your account will enter a suspended state on the 7th day after your subscription's last active day. During this week, your service will be interrupted.
• Permanent Deactivation (Day 8 onwards): If your subscription is not renewed by the end of the 21-day grace period, your virtual number will be permanently deactivated and released from your account.

2. How to renew your subscription and retain your number

To prevent suspension or deactivation and keep your Heyo Virtual Number, please ensure your subscription is renewed on time. You can easily manage your subscription and billing details:

1. Log in to your Heyo app.
2. Navigate to the Settings section and then Plan & Invoices.
3. You'll be able to see the status of your current plan and when it ends.

3. Important considerations and limitations

• No Porting to SIM: Heyo Virtual Numbers are designed as cloud-based landline numbers. Therefore, it is not possible to port these numbers to a physical SIM card or transfer them to another traditional telecommunications service provider.
• No Ownership Transfer: The ownership of the number is tied to your active Heyo account and cannot be transferred to another individual or entity outside of Heyo's platform.

4. Support channels

Need Help or Have Questions? If you have specific questions about your subscription status, need assistance with renewal, or require support, please feel free to raise them to our support team directly via email (connect@heyophone.com) or via our in-app chat support.