Why aren’t my WhatsApp messages getting delivered in the Heyo app?

Why aren’t my WhatsApp messages getting delivered in the Heyo app?

⚡Quick answer -

Failures stem from Meta marketing limits, recipient issues (blocked, opted out, invalid), template rejections, or account service issues. Run the utility-template test, alternate-number test, and review dashboard error codes to isolate the cause.



1. Core failure categories

• Marketing message daily limit reached

• Recipient blocked/opted-out/invalid

• Template unapproved, paused, or rejected

• Account billing issue or rare WhatsApp outage



2. Diagnostic test flow

Test

What to do

Utility template

Send a utility template (order confirmation) to the same number.

Alternate number

Send the original template to your own WhatsApp.

Dashboard errors

Check provider logs for error code.



3. Error-cause matrix

Error message/code

Likely cause

Remedy

“Marketing limit reached”

Daily cap hit

Wait 24 h or switch to utility template.

“Template rejected”

Unapproved or edited post-approval

Re-submit template for approval.

“Number not found”

Invalid / deleted WhatsApp

Verify recipient number.

“Unverified account billing”

Payment lapse

Clear dues in FBM.



4. Issues outside Heyo

• Global WhatsApp outages (check @WhatsApp status feed).

• Recipient device offline > 30 days (messages expire).



5. Troubleshooting & support

• Still failing? Capture error codes & screenshots.

• Contact your API provider or Heyo support (in-app chat / connect@heyophone.com).

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