⚡Quick answer -
At the moment, the "Business Hours" feature is not available within our product. We understand that this functionality is crucial for many businesses to manage their operations effectively and set specific availability times for customer interactions, notifications, or service delivery.
1. Why the feature isn’t live yet
At the moment, the "Business Hours" feature is not available within our product. We understand that this functionality is crucial for many businesses to manage their operations effectively and set specific availability times for customer interactions, notifications, or service delivery.
2. Current alternatives or work-arounds
While the direct "Business Hours" setting isn't live, here are a few approaches you can use to manage your availability within the existing product:
2.1 Welcome Message status
• Welcome Message: You can manually update your team's status in your welcome message. This helps inform customers of your current operating status. Exp: 'Thanks for calling Heyo Support. Our team is always happy to help you solve your queries from 10 am till 7 pm on weekdays.'
• How to: Go to your Profile Settings and update your Status Message.
2.2 Auto-Reply Messages (for WhatsApp)
• Auto-Reply Messages (for WhatsApp): If you're using messaging channels, you can set up auto-reply messages that activate outside your intended business hours. This lets customers know when they can expect a response.
3. When can I expect this feature?
While we don't have an exact release date, we are actively gathering feedback and prioritising the development of the "Business Hours" feature. Once the feature is published, you'll surely get to know this via our official communication channels.
Contact Support: If you have specific requirements or feedback, please reach out to our Support Team directly via our in-app chat support section or drop us an email at: connect@heyophone.com