How do I appeal if Meta bans my Heyo WhatsApp Business account and restore my service?

How do I appeal if Meta bans my Heyo WhatsApp Business account and restore my service?

⚡Quick answer

• Appeal the ban from inside Meta Business Manager → Business Support Home → Request Review.

• Meta usually replies within 24–48 hours.

• If the appeal fails (“Unchanged”), the number can never be reinstated; you must create a new Heyo WhatsApp Business Account with a different virtual number.



1. Prerequisites

• Access to the Meta Business Manager that owns the banned WhatsApp Business Account.

• Screenshots or documents that prove compliance with Meta’s policies.



2. Step-by-step: Submit a ban appeal

Step

Action

Where you’ll see it

1

Log in to Meta Business Manager.

business.facebook.com

2

Click All tools (≡) → Business Support Home.

Left-hand menu

3

Locate your banned Heyo WhatsApp Business Account and click it.

Accounts list

4

Under the violation notice, click Request Review.

Violation card

5

In the dialog box, type why you believe the ban is an error and how you comply with Meta policies. Attach any screenshots.

Appeal form

6

Click Submit. The request moves to the In Review tab.

Status column



3. What happens after you submit

• Meta reviews the case, usually within 24–48 hours.

• Result appears in the In Review tab and via e-mail.

Outcome matrix:

Decision

Meaning

Next step

Reversed

Ban lifted; account reactivated automatically.

Resume normal use.

Unchanged

Ban stands; account remains disabled.

Follow Section 4.



4. If the ban is not reversed

• A banned or deleted Heyo WhatsApp number cannot be reinstated.

• You must:

  1. Create a new Heyo WhatsApp Business Account in Meta Business Manager.
  2. Link a new virtual number issued by Heyo. 
    1. From Day 1, strictly follow Meta’s commerce and messaging policies to avoid repeated bans.


5. Troubleshooting & additional support

Issue

Quick check

Contact

Can’t find “Request Review”

Ensure you selected the exact banned account, not the parent BM.

Meta Business Help Center

Appeal stuck “In Review” > 48 h

Refresh status; clear browser cache.

Meta chat/email inside BM

Need Heyo-specific guidance

Use in-app chat (Settings → Support) or join the live demo (Mon–Fri, 2 PM IST).