⚡Quick answer
- Complete Business Verification in Facebook Business Manager (FBM).
- Enable two-factor authentication for every FBM admin.
- Ensure your Heyo number is already connected to WABA.
- Publish 3–5 reputable, Google-indexed media articles about your brand.
- Submit an “Official Business Account” (OBA) request in WhatsApp Manager and wait for Meta’s review.
1. Why the verified tick matters
An Official Business Account badge boosts customer trust and increases open rates.
2. Prerequisites summary
• Business verified in FBM (GST, PAN, company e-mail, etc.)
• Two-factor authentication ON for all admins
• Heyo number already on WABA
• 3–5 neutral PR/media articles featuring your brand
3. Five-step verification process
- FBM → Security Center → Start Verification (upload docs).
- Enable Two-Factor Authentication for every admin.
- Confirm your Heyo number is live on WABA.
- Publish 3–5 notable media articles (e.g., YourStory, Business Standard).
- FBM → WhatsApp Manager → Phone Numbers → Request Official Business Account. Fill business description, website, social links, media URLs → Submit.
4. Review timeline & monitoring
• Standard review: a few days
• Extended review: up to a few weeks
• Outcome e-mailed and shown in WhatsApp Manager (Approved/Rejected)
5. Rejection reasons
• Business not yet verified or 2FA off
• Display name violates Meta’s naming rules
• Insufficient public media coverage
6. Troubleshooting & support
• If rejected, improve media coverage or correct the display name and reapply.
• Need assistance? In-app chat or e-mail connect@heyophone.com.
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