How do I choose or change the Display Name for my Heyo WhatsApp Business Account?

How do I choose or change the Display Name for my Heyo WhatsApp Business Account?

⚡Quick answer -

Use your legal or widely-known business name (no emojis, ALL-CAPS, or generic terms). Submit the name inside Meta Business Manager; review takes 24–48 hours.



1. Key rules before you submit 

• Must match the name on your website/documents

• Title Case, not ALL-CAPS

• No emojis or excessive punctuation

• DBA allowed only if your website links it to the legal name



2. Change the Display Name (step-by-step) 

  1. Log in to Meta Business Manager
  2. Business Settings → WhatsApp Accounts
  3. Select the account → Display Name
  4. Enter the new name → Submit for review


3. Review timeline & notifications 

Meta usually replies in 24–48 hours via e-mail and dashboard status.



4. Common rejection reasons 

• Name not visible on website

• Generic terms (“Social Media Agency”)

• Emojis or ALL-CAPS



5. Troubleshooting & support 

Fix the name to follow the rules and resubmit. Need help? In-app chat or e-mail connect@heyophone.com

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