Do I need to recharge my SIM to make calls via the Heyo app?

Do I need to recharge my SIM to make calls via the Heyo app?

⚡Quick answer -

Yes, you need to ensure that the physical SIM card registered or logged in with your Heyo app has an active calling balance or recharge plan.



1. SIM-recharge requirement

Yes, you need to ensure that the physical SIM card registered or logged in with your Heyo app has an active calling balance or recharge plan. Heyo uses your phone's native calling network to place calls, so your SIM must have sufficient balance to make outbound calls. However, you do not need to purchase new SIM cards; Heyo works with your existing personal number while masking it from customers.



2. Additional technical details

• The SIM card must be physically present in the same device where the Heyo app is installed for call functions to work.

• A basic internet connection (Wi-Fi or mobile data) is required only to initiate the call for masking purposes, but the actual call uses your SIM's cellular network.

• If your Heyo account is suspended due to payment issues, you will not be able to make calls.



3. Business owners vs. staff responsibilities

• Business owners do not need to recharge staff SIM cards; staff use their own personal SIMs with active balances.



4. Summary checklist

• Recharge your SIM card if it does not have an active calling plan.

• Ensure the SIM is in the device running Heyo.• Maintain a basic internet connection.



5. When do calls still fail

If all conditions are met and calls still fail, contact Heyo support via the app's in-app chat support section or drop us an email at connect@heyophone.com.



6. Support channels

Channel

How to access

In-app chat

Settings → Chat Support

Email

connect@heyophone.com

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