How to set up privacy mode on the Heyo call log?

How to set up privacy mode on the Heyo call log?

⚡Quick answer -

While Heyo does not have a dedicated “privacy mode” for call logs, you can achieve a similar level of privacy by using the admin's ability to hide specific call logs from all staff members. This action ensures that only admins can view and listen to the hidden recordings, effectively controlling who has access to the information.


1. Prerequisites

Only an admin can perform this action.



2. How to hide a call log (admin privacy control)

Open the Heyo app and navigate to your call logs. Press and hold the specific call log you wish to hide. An options menu will appear. Tap the “Hide Call Log” button. The selected call log will now be hidden from all other staff members, and only you (the admin) will be able to see it.



3. Important notes (hiding vs. deleting)

• Deleting vs. Hiding: Call logs cannot be deleted manually by any user, including admins. Hiding a call log does not delete it; it only restricts its visibility.

• Alternative Methods: This is the only method available for managing call log visibility. There are no other privacy controls for individual staff members.



4. Support

For further assistance or more advanced privacy settings, please message the support team directly via in-app chat support.