Can customers call back on my Heyo number, and how do I return a missed call?

Can customers call back on my Heyo number, and how do I return a missed call?

⚡Quick answer

Yes. Your Heyo number is a Direct Inward Dialing (DID) number, so customers can dial it like any regular business phone number. If you miss a call, the Heyo app clearly marks it with a red icon in the Call Logs section, and you can tap “Call Back” to reach the customer instantly from the same number.



1. Why customers can reach you on a Heyo DID number

• Your Heyo number is a Direct Inward Dialing (DID) number, which means it functions just like a regular business phone number.

• Incoming calls are automatically directed to your ‘incoming call flow’ so you don't miss a thing.



2. How to identify a missed call in the Heyo app

  1. Open the Heyo Phone app.
  2. Navigate to Call Logs from the main dashboard.
  3. Look for entries with a red arrow-in icon—these are missed calls.

What each field shows:

• Customer name/number – who called.

• Timestamp – when the call was missed.

• Red icon – universal indicator for missed calls.



3. Step-by-step: Call the customer back

  1. Tap the missed-call entry.
  2. A detail screen opens with call information.
  3. Tap Call Back (phone icon with an arrow) to dial the customer immediately from your Heyo number.


4. Optional: Listen to voicemail before calling back

If the customer left a voicemail, a voicemail icon appears next to the Call Back button. Tap the icon to listen before you return the call.



5. When the callback workflow is unavailable

• Only missed calls display the red icon and Call Back button; answered calls show a green icon and a recording instead.

• If no missed-call entry is present, the callback option will not appear in your log.



6. Support options

Channel

How to access

Availability

In-app chat

Heyo app → Settings → Chat Support

Real-time help

Daily live demo

Join inside the app, Mon–Fri at 2 PM IST

Interactive Q&A

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