⚡Quick answer

Yes. Your Heyo number is a Direct Inward Dialing (DID) number, so customers can dial it like any regular business phone number. If you miss a call, the Heyo app clearly marks it with a red icon in the Call Logs section, and you can tap “Call Back” to reach the customer instantly from the same number.

1. Why customers can reach you on a Heyo DID number

• Your Heyo number is a Direct Inward Dialing (DID) number, which means it functions just like a regular business phone number.

• Incoming calls are automatically directed to your ‘incoming call flow’ so you don't miss a thing.

2. How to identify a missed call in the Heyo app

1. Open the Heyo Phone app.
2. Navigate to Call Logs from the main dashboard.
3. Look for entries with a red arrow-in icon—these are missed calls.

What each field shows:

• Customer name/number – who called.

• Timestamp – when the call was missed.

• Red icon – universal indicator for missed calls.

3. Step-by-step: Call the customer back

1. Tap the missed-call entry.
2. A detail screen opens with call information.
3. Tap Call Back (phone icon with an arrow) to dial the customer immediately from your Heyo number.

4. Optional: Listen to voicemail before calling back

If the customer left a voicemail, a voicemail icon appears next to the Call Back button. Tap the icon to listen before you return the call.

5. When the callback workflow is unavailable

• Only missed calls display the red icon and Call Back button; answered calls show a green icon and a recording instead.

• If no missed-call entry is present, the callback option will not appear in your log.

6. Support options