Heyo
Which cities or states will Heyo expand to next?
⚡Quick answer - Heyo will extend coverage beyond Delhi-NCR into six additional business zones—Bengaluru, Mumbai, Ahmedabad, Hyderabad, Chennai and Kolkata—by the end of this year, following a zone-by-zone rollout strategy focused on India’s SME hubs. ...
What are the Heyo Phone customer segments?
⚡Quick answer Heyo groups its customers into three primary segments—Professional, Office, and Retail—so each group can solve a slightly different business problem with the same core Heyo solution. 1. The three Heyo customer segments Segment Core ...
If I force-close (kill) the Heyo app, will I still receive calls?
⚡Quick answer - Yes. After you finish KYC and your DID number is assigned, incoming calls to that DID will still reach you even when the Heyo app has been killed. You’ll also get the usual in-call notification showing who is calling.
Will my Delhi DID number change when Heyo becomes available in my city?
⚡Quick answer - It’s entirely your decision. You may keep using the Delhi DID you were originally assigned, or you can switch to a new local DID once Heyo launches in your city. If you opt for a new DID, you must create a separate Heyo account, and ...
How do I turn off incoming calls for a specific staff member in Heyo while still allowing them to make outgoing calls?
⚡Quick answer - Open the Heyo app on the staff member’s own phone, go to Settings, and toggle the option “Available for incoming calls” (at the top of the screen) to Off. This blocks inbound calls to that user while still allowing them to place ...
Why doesn’t the caller hear the Heyo greeting message every time?
⚡Quick answer - If two inbound calls arrive from the same number within 15 minutes, the second call bypasses the greeting and connects straight to the staff member who last spoke with that caller.
Can a client differentiate between professional and personal calls when using Heyo?
⚡Quick answer - Yes. Every business outbound and inbound call shows the Heyo Landline Number while the call is in progress. In your phone’s native dialer log, those calls are also listed under the Heyo Landline Number, making them easy to identify as ...
Can Heyo customers sign a separate non-disclosure agreement (NDA) for data privacy?
⚡Quick answer - Under the Heyo Guarantees, an account holder’s data—including all account details and call recordings—is never shared with any third party or internal team; only the account holder can access it. Because this protection is already in ...
Why does Heyo provide only chat support?
⚡Quick answer - Heyo is intentionally built as a simple, do-it-yourself telephony and chat app. Offering a single chat support channel keeps us focused on delivering an experience that requires minimal assistance while also controlling support costs ...
Can I add more channel lines to my Heyo Phone virtual number?
⚡Quick answer - Heyo Phone isn’t built for heavy call volume. It’s intended to replace a single mobile or landline—not to power an entire calling team or call-centre—so each account is limited to only a few shared channel lines (no dedicated ...
Is it possible to use the Client's Landline number as the Heyo Virtual Number?
⚡Quick answer - No. Even though it looks the same, a virtual number is different from a regular phone line—this difference is what lets us build advanced systems on top of it. A client can forward their landline to the virtual number, but we ...
Can I choose my own virtual number on Heyo?
⚡Quick answer Yes. You can personalise your Heyo Virtual Number by selecting one of the available prefixes (011, 022, 033, or 080). The remaining digits are assigned automatically to ensure the number is unique and ready to use. What is a prefix? A ...
Do I get to keep the Heyo Virtual Number permanently?
⚡Quick answer - Yes, you retain ownership of your Heyo Virtual Number for as long as your subscription remains active and in good standing. This operates much like a traditional SIM-based mobile number, where continued service ensures you keep your ...
Can I port my Heyo Virtual Number to another carrier or to a physical SIM card?
⚡Quick answer - No. Heyo Virtual Numbers are cloud-based landline numbers that work only inside the Heyo platform. They cannot be moved to a mobile SIM or to any external telecommunications provider. Why is porting out not possible • Different ...
Can I own my Heyo Virtual Number if I decide to stop using the service?
⚡Quick answer - No. Heyo Virtual Numbers are licensed from telecom operators and remain part of Heyo’s cloud pool. They cannot be transferred, ported out, or converted to a physical SIM even if you discontinue your subscription. 1. Service use vs. ...
Is KYC mandatory for getting a Heyo Virtual Number?
⚡Quick answer - Yes. TRAI regulations require every user to complete KYC before Heyo can assign a new virtual number. 1. Why is KYC required KYC collects and verifies your identity and address details so that Heyo can: Comply with TRAI rules and ...
Is there a specific age requirement for creating a Heyo account?
⚡Quick answer Yes. You must be 18 years of age or older to create and hold a Heyo account. This rule is required by the Telecom Regulatory Authority of India (TRAI). 1. Age requirement overview To comply with regulatory standards and provide a ...
What are the requirements for placing and receiving calls on Heyo?
⚡Quick answer - You need four things: (1) the SIM card linked to your registered Heyo number with an active calling balance, (2) a live internet connection, (3) the latest Heyo (Admin) or HeyoPhone (Staff) app installed on your smartphone, and (4) ...
Do I need to pay for a Heyo subscription and recharge my staff’s SIM cards?
⚡Quick answer - No. You only need an active Heyo subscription. Your staff can keep using the calling balance that already exists on their personal mobile numbers—no extra SIM card recharges are required. 1. Why are separate SIM recharges ...
How do I set up my WhatsApp Business API (WABA) account with Heyo?
⚡Quick answer - You must (a) hold an active Heyo Lite or Pro subscription, (b) own a verified Facebook Business Manager (FBM) with an active Facebook Page, and (c) use a Heyo-issued virtual number (personal mobile numbers do not work). Launch the ...
Can I delete or edit WhatsApp messages sent through Heyo?
⚡Quick answer - No. Meta’s WhatsApp Business Platform does not permit deleting or editing messages once delivered. If you send an error, send a follow-up correction. 1 Why deletion isn’t possible WABA prioritises message integrity; recall/edit is ...
How do I turn on notifications for incoming Heyo WhatsApp messages?
⚡Quick answer - Enable Heyo app notifications in your phone’s settings (Android or iOS). WhatsApp alerts ride on those permissions—no extra toggle required. 1. Android steps Settings → Apps → Heyo → Notifications → Allow (toggle all categories on ...
How do I get the green/blue verified tick (Official Business Account) on my Heyo WhatsApp?
⚡Quick answer Complete Business Verification in Facebook Business Manager (FBM). Enable two-factor authentication for every FBM admin. Ensure your Heyo number is already connected to WABA. Publish 3–5 reputable, Google-indexed media articles about ...
Why can't I make calls from the Heyo app?
⚡Quick answer - Here are the most common reasons and quick checks to get you back on track on the 'Heyo' app. Active SIM Balance: Heyo uses your phone's native calling. Ensure the physical SIM card (for your registered/login number) in your device ...
How do I stop my outgoing Heyo calls from showing up as “Spam” or “Scam Likely”?
⚡Quick answer - Caller-ID apps and mobile carriers flag numbers that look suspicious. To protect your Heyo number, ask customers to save it, verify the number through Truecaller (INR 200/month per Heyo number), and avoid any unsolicited or ...
Can I use my Heyo Virtual Number with other WhatsApp Business API (WABA) providers?
⚡Quick answer - • No, we do not recommend it. Heyo offers an integrated WABA setup and optimised functionality directly within the Heyo app. • Heyo Virtual Numbers are designed to work seamlessly with Heyo’s own WABA platform. Using them with ...
Why didn’t the payment I made extend my Heyo service validity?
⚡Quick answer - Most validity issues resolve once your payment is fully processed and matched to your account—this can take up to 24 hours. If nothing changes after 24–48 hours, verify your transaction details and contact Heyo Support with proof of ...
How do I download an invoice for my WhatsApp campaign recharges in the Heyo app?
⚡Quick answer - Every time you add WhatsApp credits, Heyo generates a PDF invoice that you can download from Settings → Plans & Invoices → Invoice History. 1. Prerequisites • A completed WhatsApp credit payment made in the Heyo app. • The Heyo ...
Can the Heyo IVR welcome callers in Hindi?
⚡Quick answer - No. Right now, Heyo’s IVR (Interactive Voice Response) plays welcome messages only in English. Hindi support is not yet available. 1. What is available today? Feature Language Details IVR welcome message English You can write your ...
Can I send Heyo bulk WhatsApp messages in Hindi?
⚡Quick answer - Yes. Create a Hindi template in the Heyo app, submit it for Meta approval, and once approved, you can use it in any bulk campaign. 1. Prerequisites • A live WhatsApp Business Account already connected to Heyo. • The Heyo mobile app ...
Why is the Heyo yearly billing option no longer available?
⚡Quick answer - We have decided to offer only a monthly billing plan for our products. This change simplifies subscription management and makes the product more affordable upfront at a consistent monthly price (for example, INR 300/month). 1. Our ...
Why can’t I upload my bulk CSV/Excel file for WhatsApp campaigns in Heyo?
⚡Quick answer - Heyo accepts only two file formats—CSV or Excel—with exactly two columns: name and contacts. If the file structure or extension differs, the platform will reject the upload. 1. Accepted file specifications Requirement Description ...
I deleted my Heyo number from WhatsApp by mistake—can I add it back?
⚡Quick answer - No. Once a Heyo virtual number is deleted from WhatsApp Business API, it cannot be re-integrated. Create a new Heyo account and connect a fresh virtual number. 1. Why reinstatement isn’t possible WhatsApp Business API rules make ...
Why am I not able to see call logs on the Heyo app?
⚡Quick answer - It can be really frustrating when your call logs don't appear in the Heyo app. Often, it's due to a few common issues. Here are the essential steps to get them back. 1. Check Heyo app permissions Your Heyo app needs specific ...
How many parallel calls can I make on the Heyo app?
⚡Quick answer - Heyo provides shared channel lines, which means there's no imposed limit on the number of parallel calls you can receive or place simultaneously. You can scale your operations without worrying about hitting a hard cap. 1. How Heyo’s ...
How do I delete all the associated data of my company from the Heyo app?
⚡Quick answer - At Heyo, we believe in giving you full control over your data. If you decide to stop using our platform, deleting your account is a straightforward process you can do from the Settings page. Once you confirm deletion, your Heyo ...
Why are my Heyo credits being consumed even when I see “message sending failed”?
⚡Quick answer - It’s frustrating to see Heyo credits used for messages that don’t go through. This usually happens when our system attempts delivery—consuming credits— but the message fails due to external factors like network issues or carrier ...
How do I choose or change the Display Name for my Heyo WhatsApp Business Account?
⚡Quick answer - Use your legal or widely-known business name (no emojis, ALL-CAPS, or generic terms). Submit the name inside Meta Business Manager; review takes 24–48 hours. 1. Key rules before you submit • Must match the name on your ...
How do I add my Heyo virtual number to Google My Business (GMB) and fix verification errors?
⚡Quick answer - Adding your Heyo virtual phone number to your Google My Business (GMB) profile is key to connecting with local customers. Google’s number-verification process can be strict, but the steps below (plus the common-issue fixes) let a ...
Why isn’t the “Business Hours” feature currently available in Heyo?
⚡Quick answer - At the moment, the "Business Hours" feature is not available within our product. We understand that this functionality is crucial for many businesses to manage their operations effectively and set specific availability times for ...
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