⚡Quick answer -
Caller-ID apps and mobile carriers flag numbers that look suspicious. To protect your Heyo number, ask customers to save it, verify the number through Truecaller (INR 200/month per Heyo number), and avoid any unsolicited or high-volume cold calling.
1. Why numbers get flagged
Numbers can appear as spam because:
• Caller-ID databases (e.g., Truecaller) receive negative feedback from call recipients.
• Mobile carriers detect suspicious patterns such as very short or mass-volume calls.
• Unsolicited telemarketing lists trigger manual user reports.
2. Core best practices to reduce spam labels
• Encourage customers to save your Heyo number. Numbers stored in a user’s phonebook are far less likely to be flagged.
• Verify through Truecaller.
– Displays your business name and logo to recipients, even if they have not saved your number.
– Service cost: INR 200/month per Heyo number.
• Never place unsolicited calls. Buying random databases and cold-dialling them almost guarantees spam reports.
• Use calls strictly for service or support, not for telemarketing.
→ Call with purpose. Only ring leads or customers who genuinely expect or need to hear from you.
→ Limit very high volumes of calls to large sets of unengaged numbers.
→ Avoid extremely short calls (e.g., rings once, then hangs up). These look suspicious to carrier analytics.
→ Manage abandoned calls. Ensure agents are available so callers do not hear dead air.
→ Train agents to maintain professional call etiquette at all times.
4. When this advice will NOT help
If you routinely call people who never requested contact—or if your business model relies on mass, blind cold-calling—no amount of verification or agent training will prevent spam labels. The only fix is to eliminate unsolicited outreach.