How do I turn off incoming calls for a specific staff member in Heyo while still allowing them to make outgoing calls?

How do I turn off incoming calls for a specific staff member in Heyo while still allowing them to make outgoing calls?

⚡Quick answer -

Open the Heyo app on the staff member’s own phone, go to Settings, and toggle the option “Available for incoming calls” (at the top of the screen) to Off.

This blocks inbound calls to that user while still allowing them to place outgoing calls. Note: the change must be made on the staff member’s device; an Admin cannot adjust it remotely from their own account.

    • Related Articles

    • How do I view call logs for a specific staff member in Heyo?

      ⚡Quick answer - Open Call Logs → tap Staff → choose the team-member’s name. The list instantly refreshes and shows only that person’s incoming and outgoing calls.  1. Prerequisites • The employee must be listed (and not removed) in Settings → Staff ...
    • Are staff calls in Heyo recorded?

      ⚡Quick answer Yes. Every inbound and outbound call made through Heyo—by either the owner or any staff member—is recorded automatically and stored for up to six months. Managers and admins can listen to or download these recordings from the Call ...
    • Can multiple staff members make calls simultaneously with Heyo?

      ⚡Quick answer Yes. Any number of staff members can place or receive calls at the same time on Heyo. The platform uses a shared-channel (pooled) system and cloud routing, so there’s no fixed “line” per user and no hard cap on parallel calls under ...
    • Can outgoing and incoming calls be made using Heyo?

      ⚡Quick answer Yes. You can both make and receive calls on your Heyo number, giving you a complete mobile communication solution. Outgoing calls work to any Indian mobile or landline, and incoming calls from anywhere in the world ring in the Heyo app ...
    • Will all staff members receive an incoming call at the same time on a Heyo number?

      ⚡Quick answer - No, not all staff members receive the incoming call simultaneously on the Heyo Number.  1. Plans at a glance (Lite vs Pro) Plan IVR? Built-in distribution note Heyo Lite No Uses a general call distribution model without IVR. Heyo Pro ...