Why am I not able to see call logs on the Heyo app?

Why am I not able to see call logs on the Heyo app?

⚡Quick answer -

It can be really frustrating when your call logs don't appear in the Heyo app. Often, it's due to a few common issues. Here are the essential steps to get them back.



1. Check Heyo app permissions

Your Heyo app needs specific permissions on your phone to access and display your call history. If these are denied, it simply can't see your logs.

  1. Go to your device's Settings, then find Apps (or "Apps & notifications").
  2. Select Heyo from your list of applications.
  3. Tap on Permissions and make sure "Phone" and "Call logs" (or "Call history") are allowed. If they're off, turn them on.


2. Clear Heyo app cache and data

Over time, apps accumulate temporary files (cache and data) that can sometimes become corrupted and interfere with performance, like displaying your call logs.

Platform

Exact steps

Android

Go to Settings > Apps > Heyo > Storage. You'll see options to 'Clear Cache' and 'Clear Data'. Tap both. Be aware that clearing data will log you out of the app, so you'll need to sign back in.

iOS

iPhones don't have a direct 'Clear Data' button like Android. To achieve a similar effect, you'll generally need to proceed to the next step: Reinstalling the app.



3. Reinstall the Heyo app

If clearing the cache doesn't work, a fresh installation can often resolve underlying software issues by giving the app a clean start.

• Uninstall the Heyo app from your device.

• It's a good idea to restart your phone after uninstalling to clear any lingering processes.

• Go to your device's App Store (Google Play Store or Apple App Store), search for "Heyo," and re-download and install it.

• Once installed, log back into your Heyo account. Your call logs should begin syncing and reappearing.



4. Still need help?

If you've tried all these steps and your call logs still aren't showing up, it's best to contact Heyo support directly with all possible details via the in-app chat support option or drop us an email at connect@heyophone.com. 

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