Why is the Heyo yearly billing option no longer available?

Why is the Heyo yearly billing option no longer available?

⚡Quick answer -

We have decided to offer only a monthly billing plan for our products. This change simplifies subscription management and makes the product more affordable upfront at a consistent monthly price (for example, INR 300/month).



1. Our goal: Simplicity and accessibility

• Easier to Manage: Previously, managing both monthly and yearly payment options sometimes led to confusion, especially with automatic payments (Autopays) and renewals. By focusing on a single monthly plan, we’ve streamlined the process, making it easier to understand and manage your subscriptions.

• More Accessible Pricing: We believe that by offering a consistent monthly price of, for example, INR 300/month, our product becomes more affordable upfront. This allows more customers to get started without a large initial commitment, effectively “democratizing” access to our features. It’s easier to budget for a smaller monthly amount than a larger annual sum all at once.



2. What does this mean for existing yearly subscribers?

Your current status

What happens next

When you’ll hear from us

Active yearly plan

Continues until its next renewal date

We’ll notify you well in advance

Renewal day arrives

Plan transitions to the standard monthly billing (e.g., INR 300/month)

Same notification will include the exact date and first monthly charge

If you are still within an already-paid annual term, your price and benefits stay the same until that term ends.



3. How to manage your monthly subscription

  1. Open the Heyo app.
  2. Go to Settings → Plan & Invoice.
  3. From this screen, you can: 
    1. update payment details, 
    2. view your full billing history, or
    3. Cancel your subscription (effective at the end of the current month, no penalty).


4. When does this change NOT apply?

• Customers whose annual term has not yet reached its renewal date keep their existing benefits and price until that date.

• The automatic switch to monthly billing only occurs on a renewal date; it does not affect any mid-cycle period you already paid for in advance.



5. Need help?

• In-app chat: Settings → Support

• Email: connect@heyophone.com

    • Related Articles

    • Are there any special offers or discounts available for Heyo?

      ⚡Quick answer Yes—Heyo offers three one-time savings mechanisms, all limited to your very first subscription cycle: A 3-day free trial of either the Lite or Pro plan (after KYC). A one-time introductory discount that may appear during initial ...

    • Are staff calls in Heyo recorded?

      ⚡Quick answer Yes. Every inbound and outbound call made through Heyo—by either the owner or any staff member—is recorded automatically and stored for up to six months. Managers and admins can listen to or download these recordings from the Call ...

    • Do Heyo plan prices already include GST, or is tax added at checkout?

      ⚡Quick answer No. All displayed Heyo plan prices are exclusive of GST. A Goods and Services Tax of 18 % is calculated on the base subscription fee and added as a separate line item during checkout.  1. GST policy at a glance • The prices mentioned ...

    • Are outgoing calls unlimited and free in Heyo?

      ⚡Quick answer Yes — Heyo lets you place an unlimited number of free outgoing calls to any Indian mobile or landline. There are no minute-based charges, no cap on call duration, and no ceiling on call count. Outgoing calls work only when you are ...

    • What is Heyo and what features and plans does it offer?

      ⚡Quick answer Heyo is a virtual business phone-line service for small and medium-sized businesses (SMBs). It gives you one city-prefix landline number (e.g., 011, 022, 033, 080) to handle both voice calls and WhatsApp Business API messages, ...