What is Heyo and what features and plans does it offer?

What is Heyo and what features and plans does it offer?

⚡Quick answer

Heyo is a virtual business phone-line service for small and medium-sized businesses (SMBs). It gives you one city-prefix landline number (e.g., 011, 022, 033, 080) to handle both voice calls and WhatsApp Business API messages, automatically route them to the right team member, and track every interaction—no physical SIM cards or wired landlines required.



Overview

Heyo is a digital phone-line service purpose-built for SMBs. It professionalises business communication by letting you:

• Obtain an instant virtual landline number with popular city prefixes.

• Use one number for all customer calls and WhatsApp chats.

• Distribute conversations to staff or departments automatically.

• Record calls and view daily performance reports.



Key features

Category

Details

Virtual Business Landline Number

Instant local number (011, 022, 080…) without a physical SIM or traditional landline.

Unified Communication

Manage all calls and WhatsApp messages from one virtual number.

Call & Message Distribution

IVR routes incoming calls and WhatsApp messages to the right staff/department.

Team Collaboration

Assign multiple team members and monitor their performance with built-in analytics and rating.

Call Management Tools

Call forwarding, call recording (up to 6 months), voicemail, business caller tune.

WhatsApp Business Integration

Dedicated WhatsApp Business number included in every plan.

Analytics & Reporting

Daily reports and staff analytics to track effectiveness.



How Heyo works

  1. Virtual number creation – Choose a city prefix; Heyo provisions the number instantly.
  2. Unified inbox – Staff log in to view all calls and WhatsApp threads tied to that number.
  3. Smart routing – Calls or messages are assigned to available team members or departments.
  4. Recording & reporting – Every call is recorded and appears in daily analytics for review. 


Heyo plans

Plan comparison table

Feature / Limit

Heyo Lite

Heyo Pro

Monthly price (ex-GST)

₹300

₹600

Users supported

2 (1 Admin + 1 Staff)

5 (1 Admin + 4 Staff)

Unlimited calling within India

✔️

✔️

WhatsApp Business number

✔️

✔️

Call recording (up to 6 months)

✔️

✔️

Call forwarding & distribution

✔️

✔️

Custom business caller tune

✔️

✔️

Interactive Voice Response (IVR)

—

2 options (“Press 1 for Sales, 2 for Accounts”)

Key points:

• The ₹300/month plan is a subscription bundle called the Heyo Lite Plan, which includes unlimited calling as one of its key features.

• The Pro Plan includes everything in the Lite Plan, plus IVR setup for up to 2 departments and support for up to 5 agents.



Getting started

  1. Sign up for a Heyo account.
  2. Complete KYC verification (quick, in-app).
  3. Your virtual landline number is assigned automatically. 
    1. You cannot port an existing number to Heyo, but you can forward your old number to the new Heyo number.
  4. Enjoy a free 3-day trial after KYC (no yearly or lifetime plans—Heyo is strictly monthly). 


Frequently asked questions

Question

Answer

Does Heyo support SMS?

No, Heyo does not support SMS because it uses virtual landline numbers optimised for calls and WhatsApp.

Can I port my existing number?

No. Porting is not supported, but you can forward calls from your current number to Heyo.

Is there a free trial?

Yes—3 days after completing KYC.

What subscription terms are available?

Monthly only; no yearly or lifetime options.



What Heyo is not

• Not a physical SIM card or wired landline.

• Does not require separate numbers for calls and WhatsApp—both run on one virtual line.