⚡Quick answer -

Heyo provides shared channel lines, which means there's no imposed limit on the number of parallel calls you can receive or place simultaneously. You can scale your operations without worrying about hitting a hard cap.

1. How Heyo’s shared channel lines work

Heyo's system is designed for flexibility. Our shared channel lines work much like a pool of available connections. When you make a call, you pull a line from this pool. Because the pool is dynamic and shared across many users, you rarely encounter a "busy signal" from our end, even during peak times. This model ensures cost-effectiveness and scalability for most businesses.

2. What happens during high-volume outbound bursts

However, if you're running a full-fledged outbound calling process with continuous, high-volume dialing (e.g., call centres, telemarketing campaigns), you might occasionally experience a few outbound calls failing. To check it, analyse the timing and volume of your outbound calls.

3. Support channels

If you've done everything right but are still facing some issues regarding calling on the Heyo app, you can directly reach out to our team: