Tech Support
Is there any API available to track WhatsApp message status using Message ID?
⚡Quick answer - No, such an API is not available at this time. We offer webhook-based real-time status updates Webhooks are part of a higher plan You can check with AM to upgrade your plan for this feature
Why does the total pulse count differ from the minutes consumed in the customer’s monthly statement?
⚡Quick answer - Pulse count only for records where the billed status is marked as 1; we consider this for billing.
What information must I include when submitting a zoho desk ticket for an account transfer?
⚡Quick answer - You need to add the following info to raise a ticket on Zoho Desk: 1. HOD approval 2. BAN Agents' info for transfer
What information must I include when submitting a Manual Payment Tag request to Tech Support?
⚡Quick answer - We don't encourage this ticket; we are expecting this on the month-end, not otherwise. You need to add the following info to raise a ticket on Zoho desk: 1. BAN 2. Payment Code
What information do I need to provide Tech Support when submitting a Zoho Desk ticket for new partner creation?
⚡Quick answer - You need below info to raise a ticket on Zoho desk: 1. NAME 2. NUMBER 3. EMAIL 4. TEAM NAME 5. Role
What information do I need to provide Tech Support when submitting a Zoho Desk ticket for an OTC Addition?
⚡Quick answer - You need to add the following info to raise a ticket on Zoho Desk: 1. OTC amount with exclusive GST 2. Reason for adding OTC
What information do I need to provide Tech Support when submitting a Zoho Desk ticket for Accounts panel creation?
⚡Quick answer - You need to add below info to raise ticket on Zoho desk: 1. NAME -XYZ 2. NUMBER-XYZ 3. EMAIL-XYZ 4. TEAM NAME-XYZ
What information do I need to provide Tech Support when submitting a Zoho Desk ticket for a Recording Upload issue?
⚡Quick answer - You need to add below info to raise ticket on Zoho desk: 1. Url of the panel User name , 2. Reseller User name ( If It is reseller a/c) 3. Error Message 4. Audio File format
What information do I need to provide Tech Support when submitting a Zoho Desk ticket for Campaign issues?
⚡Quick answer - You need to add below info to raise ticket on Zoho desk: 1. Url of the panel User name , 2. Reseller User name ( If It is reseller a/c) 3. Issue Description 4. Video Recording
What information do I need to provide Tech Support when submitting a Zoho Desk ticket to enable a Campaign feature?
⚡Quick answer - You need to add below info to raise zoho desk ticket: 1. BAN \ Service Number 2. HOD Approval is required if it is without campaign plan
What information do I need to provide Tech Support when submitting a Zoho Desk ticket for Department issues (bugs)?
⚡Quick answer - You need to add below info to raise ticket on zoho desk: 1. BAN \ Service Number 2. Screen shots ( error files) 3. Is it happening with one dept or all?
What is the quickest way to find, test, and troubleshoot the WABA Chat API?
⚡Quick answer - Open the official Postman collection https://documenter.getpostman.com/view/38426694/2sAXqy3evq Copy your token and add it to every call as Authorization: Bearer <token>. Send JSON payloads (for example, POST /v1/messages with phone ...
How do I determine a lead’s business size in the KYC 2025 sales panel?
⚡Quick answer - Look at the Profile field on any lead page in the sales panel. The system auto-assigns one of four sizes—Micro, Small, Mid-size or Enterprise—using the lead’s GST turnover and business email domain rank. When should I use this guide? ...
What information does Tech Support need for each type of Heyo issue?
⚡Quick answer - Every Heyo ticket must list three baseline items—BAN, registered number and DID—plus a few extra fields that depend on the exact issue (e.g., error screenshot, WABA ID, test-call findings). Use the tables below to copy-paste the right ...
What documents or data are required by Support for each Truecaller business request?
⚡Quick answer - Use the matrix below to copy-paste the exact documents or data points Truecaller asks for in nine common request types—from New Activation to Number Removal. When should I use this guide? Refer to this FAQ whenever you prepare a ...
Can we use different DIDs for different users?
No , we cannot use different DIDs based on users. But we can still configure 10 DIDs on the panel for making outgoing calls.
What information does Tech Support need for each type of WhatsApp / WABA request?
⚡Quick answer - Most WABA-related tickets revolve around five topics—Activation, Payment, Panel, WCC Recharge and Live-Chat. Each ticket must list the items in the table below. Missing data will stall the request until the agent can follow up. When ...
What requirements must be met before Tech Support can activate WebCall for a customer?
The following are the required data needed for WebCall Activation: 1. Provide the BAN (Billing Account Number) 2. Plan must be user-based, unlimited, and Creta (by default), or have necessary approvals 3. Fix DID must be available in the plan 4. ...
What information do I need to include when raising a Zoho Desk ticket for Adon OBD or Adon SMS panels?
⚡ Quick answer - Always include the mandatory contact, company, and plan details listed below—plus the channel-specific items (URL, Gateway, Amount, etc.). Tickets lacking any required field are returned for re-work, delaying activation or recharge. ...
Choosing the right SMS route in MyOperator: Transactional, Promotional, Service (Implicit/Explicit)
⚡Quick answer- • Promotional = marketing (offers, sales), allowed 10 AM – 9 PM only, never reaches DND numbers, API route = 1. • Transactional = OTPs, order/booking alerts, other non-marketing info for registered users, delivered 24 × 7 to DND and ...
How do I enable the Call Queuing feature in MyOperator?
⚡Quick answer - To enable Call Queuing, you must: Upload a Call Queuing audio file in Manage → Design call flow → Audio Library. Sync that file in your IVR call flow, publish, and then roll back to the previous configuration. Raise a zoho desk ticket ...
What integrations does MyOperator support and what are the post-quota webhook charges?
⚡Quick answer - • MyOperator integrates with a wide range of CRM and help-desk platforms—see the full matrices below for supported features (lead/ticket generation, live pop-ups, click-to-call, and call-mapping). • “Webhook after call” requests are ...
What is call blasting, and is it available in MyOperator?
⚡Quick answer - Call blasting is the automatic delivery of one identical call or message to many customers simultaneously. It is not currently enabled in the MyOperator panel because the “Jobs” feature was disabled in Aug 2024 to comply with TRAI ...
How do I reset a user’s password in MyOperator, and what information is required for user-management tasks?
⚡Quick answer - • Password resets must follow the official Password Change Process. • The reset request has to come from the registered email ID or from the Super Admin/Admin. • If the email is unregistered, the Account Manager must update it in the ...
What are the rules for MyOperator onboarding demos, plan-selection requests, and service-activation tickets?
⚡Quick answer - • Onboarding Demo – done only for pooling cases; contact the Super Admin via phone. • Plan Selection – submit the BAN, service number, Plan PDF, error screenshot, confirm number-type, and tick Is Renewal if it’s a renewal plan. • ...
What should I do if a client downloaded up to 5,000 records but hasn’t received the data?
⚡Quick answer - Run four checks in order: 1 ) Spam/Junk folder, 2 ) Account status, 3 ) Download-link validity, 4 ) Email subscription. These cover the common reasons a 5 K-record export fails to reach the client. When should I use this guide? Open ...
Why can’t I download a performance report in MyOperator?
⚡Quick answer - Two hard limits govern performance-report exports: You can export a report no more than 10 times per day. Each report can include data for the last 6 months only. If either limit is exceeded, the report will not download. When should ...
What are the allowed timings and limits for downloading call logs or historical logs from MyOperator?
⚡Quick answer • < 5,000 logs → export window: 09: 30 a.m.–10: 30 p.m. IST • > 5,000 logs → export window: 10: 30 p.m.–09: 30 a.m. IST • Only the last 3 years of data are available. • The account must be active for any export request. When should I ...
Why can’t I see certain call logs in the Admin Panel, and what details should I send to Tech Support?
⚡Quick answer - Verify that you are signed in with an Admin role; Managers have limited log visibility. If you are an Admin and logs are still missing, send Agent number, exact call time, and (if the caller used a mobile) the originating DID to Tech ...
Why are incoming IVR calls disconnecting or reaching agents without a ring, and what troubleshooting steps should I follow?
⚡Quick answer - • If the IVR welcome plays and then the call disconnects: Try updating the TTS file. Re-update the IVR call-flow. If that fails, send a server-change request to the telco. Still no luck? Raise a ticket to Tech Support to check with ...
What steps and ticket details are required for Corporate Pooling—new activation, adding a BAN, or removing a BAN?
⚡Quick answer - • New activation: follow “Step 1–4” exactly as listed below and respect the SLA (20 accounts = 2 days; +1 day per additional 20). • Add a Child BAN to an existing corporate pool: include four specific data points in your zoho desk ...
What should I know to set up, test, publish, and integrate MyOperator BOT—including WhatsApp Business and Facebook Business Manager?
⚡Quick answer - • MyOperator BOT lets selected businesses (high-WhatsApp usage) build up to five AI chatbots that work 24/7, support custom flows, API “Functions”, human handover, and nudges. • Core setup = create a bot, upload up to 5 knowledge-base ...
How do I enable a Quiksight Dashboard and share credentials with a client?
⚡Quick answer “Enable Prime report.” “To enable the feature, raise the Jira ticket for tech support.” “Raise a Jira ticket for it and mention the client's email ID to whom the access should be shared.” After the dashboard is created, an email ...
Whats the max limit to dial any number from MyOperator panel?
We can dial any number from our panel 10 times within 24 hours. We can increase this limit based on the use case. You can raise a ticket for support with a complete use case to increase the limit. How many calls can be made on the same number on the ...
How can I receive an OTP by call, bypass OTP for 24 hours, or fix slow OTP verification in MyOperator?
⚡Quick answer - • Yes—after you click Forgot password and enter your registered mobile number, MyOperator sends an SMS OTP first; 30 seconds later, a “Receive OTP via call” link appears. • In edge cases (password reset loops, OTP or password attempt ...
What information do I need to provide to tech support when raising a Zoho desk ticket for an Account – Feature Deactivation request?
⚡Quick answer - Include these three items in the ticket description: • BAN • Feature Name (e.g., “DID callback feature”) • Service Number
Can the campaign feature be enabled for Zoho CRM integration?
Yes, it can be enabled for Zoho CRM integration, but HOD approval is required.
What information must I include when submitting a Zoho desk ticket for an Anon User issue?
⚡Quick answer - You need to add the following info to raise a ticket on Zoho desk: BAN\ service number
What information do I need to provide when raising a Zoho Desk ticket for a “Callback Not Working” issue?
⚡Quick answer - Include the following details exactly as listed: • BAN\Service Number • BAN\Service Number • Test call uids • Check Feature is enabled or not • DID should be mapped in any campaign or click-to-call section
Can I receive callbacks on all 5 purchased DIDs in MyOperator?
⚡Quick answer - Yes. Add every purchased DID in two places— 1) the Click-to-Call section (set one as Primary) and 2) the Campaign’s DID settings. Also, confirm the Callback feature is enabled. When should I use this guide? Use these steps when a ...
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