⚡Quick answer -

• Onboarding Demo – done only for pooling cases; contact the Super Admin via phone.

• Plan Selection – submit the BAN, service number, Plan PDF, error screenshot, confirm number-type, and tick Is Renewal if it’s a renewal plan.

• Service Activation – raise the request only through Zoho Desk.

When should I use this guide?

Open this FAQ whenever you need clarity on

(a) scheduling an onboarding demo,

(b) sending a plan-selection ticket, or

(c) activating a service number inside MyOperator.

1. Onboarding Demo – when is it done & who to contact

• It is done only for pooling cases.

• For assistance, contact the Super Admin via phone.

2. Plan Selection – details you must provide

For any onboarding → plan-selection issue, attach all of the following:

1. BAN details and the service number where the plan is being pushed
2. Plan PDF
3. Error message/screenshot
4. Ensure the number type matches in the panel and the plan
5. Tick “Is Renewal” if it’s a renewal plan

3. Service Activation – where to raise the ticket

• This action is strictly not done directly.

• It must be raised only through Zoho desk.

4. When will these actions NOT work?

• Requesting an onboarding demo for non-pooling cases will not be processed.

• Missing any item from the plan-selection checklist delays resolution.

• Service-activation tickets sent through JIRA will be rejected; they must go through zoho desk.

Keywords: onboarding demo, pooling case, plan selection details, BAN, service number, Plan PDF, Qntrl service activation, MyOperator